Head of Credit

Head of Credit role at Shift Financial Services ltd. The role involves leading the Credit team and overseeing credit decisioning and risk management to support Shift's continued success.

Shift has a 10-year track record of solving complex problems for Australian businesses.

As the Head of Credit, you will be responsible for the effective leadership and day-to-day management of the Credit team, overseeing the assessment and ongoing review of the loan portfolio, and supporting the Corporate Credit team as part of the annual review process for cash flow lending. You will work closely with cross‑functional teams, using data analytics and technology to enhance credit decisioning and loss mitigation strategies, with the aim of elevating the customer experience.

• Lead the Credit team and manage day-to-day operations.
• Oversee assessment and ongoing review of the loan portfolio; support the Corporate Credit team in the annual cash flow lending review.
• Collaborate with cross-functional teams to leverage data analytics and technology to improve credit decisioning and loss mitigation.
• Shape risk management approaches and contribute to a positive customer experience.

• Tertiary qualifications.
• Previously held Credit Delegation.
• Experience leading a team.
• Experience working in a cross-functional environment.
• Business acumen and knowledge of the business lending market.
  • Experience managing a team in a fast-paced environment.
  • Experience assessing commercial credit based on bank statements or non-traditional data.
  • Experience working with data in a risk or analytics role is advantageous.
  • Credit, risk and sales experience via relevant roles.
  • Experience with finance products embedded in a point-of-sale environment is advantageous but not essential.
  • Strong analytical skills with the ability to analyse financials to a high standard.
  • Attention to detail with investigative skills and ability to make logical, considered decisions.
  • Ability to communicate respectfully and succinctly with external and internal stakeholders.
  Additional Information
  • Team Leadership and Management: Lead, mentor and develop a team of credit analysts focused on assessment of complex deals, foster a high-performance culture, provide coaching for staff development, and drive training to upgrade team competency.
  • Provide guidance to sales, relationship managers and the credit team for deals presented for workshop and structuring where risk may be marginal.
    • Credit Analysis & Approval: Oversee credit analysis and decisioning of applications for credit limits; ensure recommendations align with Shift's risk appetite and protect Shift's position.
    • Assess and mitigate credit risks from individual deals and on a portfolio basis.
    • Approve loans outside delegation for Relationship Managers to support a seamless customer experience, balancing risk and reward.
    • Engage with the Sales team for escalated loans and ensure outcomes align with Shift's appetite.
    • Resolve issues quickly to avoid potential loss and support business performance.
      • Compliance: Ensure compliance with policies and regulations; provide regular training and coaching on regulatory requirements; engage with customers/brokers to assess financial position and structure deals in line with Shift's risk appetite.
      • Use data and insights to create customer solutions within Shift's risk appetite.
        • Stakeholder Engagement: Regularly engage with internal and external stakeholders to improve credit function and processes; develop and maintain credit guidance and process documentation; work with data teams to develop reporting; recommend system and process improvements.
          • Working Relationships: Coordinate with Settlements, Sales, Collections, Product, Technology; collaborate with Risk/Workout teams.
          Seniority level
          • Director
          Employment type
          • Full-time
          Job function
          • Finance and Sales

Note: This refined description removes duplicates and unrelated boilerplate content while preserving the original role information. It is focused on responsibilities and qualifications for the Head of Credit position.