Desktop Support Lead

Direct message the job poster from HCLTech - Australia and New Zealand

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Duration : Full time (Perm)

Onsite role from Pinjarra location

Eligibility : PR and Citizens only

Job Description for Dedicated Techs :

The IT Site Support Lead will be responsible for :

• Provide onsite support for end-user devices, including desktops, laptops, and peripherals.
• Perform network diagnosis and support, resolving connectivity issues and escalating complex problems.
• Manage incident tickets, ensuring timely resolution and accurate documentation.
• Troubleshoot and resolve hardware and software issues across various platforms.
• Install, configure, and upgrade IT equipment and software as needed.
• Support mobile devices, including setup, configuration, and troubleshooting.
• Maintain and support meeting room technology, including AV equipment and Conferencing tools.
• Coordinate with specialized IT teams for escalations and advanced technical support.
• Conduct preventive maintenance and health checks on end-user devices.
• Provide support for process computers and business workstations in operational environments.
• Track and update IT asset inventory, ensuring accurate records and compliance.
• Contribute to incident management and participate in root cause analysis.
• Maintain and update the knowledge base with solutions and troubleshooting steps.
• Provide hardware asset support, including procurement and lifecycle management.
• Deliver software support, including licensing and compliance checks.
• Assist with compliance and auditing activities related to IT systems and processes.
• Offer specialized support for business-critical applications and systems.
• Participate in service transition activities for new technologies and services.
• Implement preventive management strategies to reduce downtime and improve reliability.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and / or local law.

Note : Please follow the link to apply to the role with your recent resume. If you need more details, feel free to contact Garima on .

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice : candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice".

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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