Desktop Support Engineer

3 days ago


Perth, Western Australia Omni Executive Pty Ltd Full time
Overview

Location: Perth, WA. Security clearance: Negative Vetting 1.

Desktop Support Engineer (Level 1) at Omni Executive Pty Ltd. This is a hands-on IT support role providing in-house, day-to-day IT support and asset management to staff across Omni's national footprint—not just WA. You'll work closely with the Senior Manager ICT and your Desktop Support Engineer colleagues to deliver reliable support across hardware, software, and networking, while ensuring all actions align with established policies and procedures. Whether you're answering support tickets, managing assets, or coordinating with vendors, your calm and respectful approach, passion for thorough documentation—whether it's a quick user interaction or a detailed knowledge article—and commitment to following policies and procedures will be key to your success. You'll also play a role in maintaining system integrity and compliance and contributing to infrastructure monitoring and documentation. This is a hands-on role where your ability to communicate clearly, adapt quickly, and build trust will make a real impact. You'll be part of a team working together to continuously improve service delivery and uphold Omni's high standards for security, performance, and professionalism.

Responsibilities
  • Provide in-house, day-to-day IT support and asset management to staff across Omni's national footprint (not limited to WA).
  • Work with the Senior Manager ICT and Desktop Support Engineer colleagues to deliver reliable support across hardware, software, and networking, aligned with established policies and procedures.
  • Answer support tickets, manage assets, and coordinate with vendors; maintain calm, respectful interactions and thorough documentation (user interactions and knowledge articles).
  • Contribute to maintaining system integrity and compliance, and to infrastructure monitoring and documentation.
  • Collaborate with the team to continuously improve service delivery and uphold Omni's standards for security, performance and professionalism.
Our Ideal Candidate
  • Dependable and respectful IT professional who thrives in a fast-paced environment.
  • Humility, clear communication, and adherence to policies and procedures when resolving issues or escalating to vendors.
  • Strong sense of trust and accountability, delivering excellent support while adapting quickly to changing needs.
Essential Requirements
  • Be an Australian Citizen.
  • Hold a current Australian Government Security Clearance or be willing to obtain one.
  • Have excellent communication, negotiation and relationship-building skills.
In Addition, This Role Will Require
  • The ability to travel between Perth CBD and Jandakot Airport offices, where you will be primarily based.
  • Minimum two to three years' IT support experience in a corporate environment.
  • Proficient in Microsoft 365 and related technologies, including Entra ID, Intune, Identity Management, Exchange Online, Teams, SharePoint, and Microsoft Defender.
  • Asset management experience with Windows laptops and iPhones.
  • Networking experience with Cisco Meraki and Ubiquiti is desirable.
  • Atlassian (Jira Service Management and Confluence) experience is desirable.
About Us

Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a team exceeding 400 members, emanates from our shared values and a relentless pursuit of excellence.

At Omni, we assemble a diverse team representing a spectrum of backgrounds, including intelligence, special operations, law enforcement, emergency services, engineering, and aviation. Guided by our core values of Respect, Trust, Agility and Humility, we tailor solutions to meet the unique needs of our clients, fostering enduring partnerships built on mutual respect and trust.

Please ensure that you submit both your resume and cover letter addressing your suitability for the role. Only shortlisted candidates will be contacted. Applications will be assessed after the closing date for this role. We welcome applications from a diverse range of candidates including veterans and those from the Defence Industry.

#J-18808-Ljbffr

  • Perth, Western Australia NTT DATA North America Full time

    Join to apply for the Desktop Support Engineer role at NTT DATA North AmericaJoin to apply for the Desktop Support Engineer role at NTT DATA North AmericaGet AI-powered advice on this job and more exclusive features.Req ID: 327934NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an...


  • Perth, Western Australia NTT DATA North America Full time

    Join to apply for the Desktop Support Engineer role at NTT DATA North AmericaJoin to apply for the Desktop Support Engineer role at NTT DATA North AmericaGet AI-powered advice on this job and more exclusive features.Req ID: 327934NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an...

  • Desktop Engineer

    3 weeks ago


    Perth, Western Australia Ayan Infotech Full time

    Ayan Infotech is currently seeking two experienced Desktop Engineers to join a major Windows 11 upgrade project based in Perth's CBD.These are contract roles with an immediate start and will run until the end of November 2025.As a Desktop Engineer, you will be responsible for providing both onsite and remote desktop support across a range of end-user...


  • Perth, Western Australia Omni Executive Pty Ltd Full time

    OverviewLocation: Perth, WA. Security clearance: Negative Vetting 1.Desktop Support Engineer (Level 1) at Omni Executive Pty Ltd. This is a hands-on IT support role providing in-house, day-to-day IT support and asset management to staff across Omni's national footprint—not just WA. You'll work closely with the Senior Manager ICT and your Desktop Support...


  • Perth, Western Australia NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Engineer to join...


  • Perth, Western Australia NTT DATA, Inc. Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Engineer to join...


  • Perth, Western Australia beBeedesktop Full time $115,000 - $127,000

    Job SummaryWe are seeking a seasoned IT professional to assume the role of Desktop Support Specialist. The successful candidate will provide expert-level technical assistance across end-user computing environments, ensuring seamless service delivery and minimizing downtime.Key ResponsibilitiesProvide on-site Level 2 & 3 desktop support to users, encompassing...


  • Perth, Western Australia beBeeDesktop Full time $115,000 - $127,000

    Desktop Support SpecialistThis role is ideal for a skilled and experienced professional who can provide on-site desktop support to users across the organization.Provide expert-level desktop support, troubleshooting issues, and resolving incidents using ITSM tools.Work under the direction of the site coordinator lead and collaborate with network engineers to...


  • Perth, Western Australia Gilbert + Tobin Full time

    Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.We are purpose-built for our clients' most complex work - across transactions, disputes and regulation. Our partners are leaders...


  • Perth, Western Australia beBeeTechnical Full time $90,000 - $120,000

    Job Title: Technical Support SpecialistWe are seeking a motivated and experienced Technical Support Specialist to join our team. This role is responsible for providing technical support and assistance to end users in a fast-paced environment.About the JobThe successful candidate will be responsible for troubleshooting and resolving hardware and software...