Patient Services Representative

12 hours ago

Melbourne, Victoria, Australia Australian College of Optometry Full time

Job Category: Customer Service and Patient Experience

Why work for the ACO

Our vision is to achieve world leading eye health outcomes for all.

We aim to be a global leader in primary public health eye care, providing best practice and holistic care to patients in need. We will achieve this through clinical excellence, translational clinical and public health research, education, and collaboration. Patient-centred models will underpin everything we do.

Job Description
  • Full time, max term appointment.
  • Work across our Hume and Darebin Clinics
  • No weekends, public holidays, or late nights
  • Salary packaging benefits
  • Focus on patient care in a public health optometry clinic

About the Role:

Predominantly based at our Hume and Darebin clinics, this role provides front-of-house reception support to patients. You will bepart of a team in a role that is very much a group effort, with duties shared.

Your focus will be on patient care. Our clinics serve everyone in our communities to ensure they have access to the eyecare they need.

Accountabilities:

  • Manage incoming telephone calls from patients, make appointments, and answer general questions and inquiries in an efficient, professional, and friendly manner to maximise appointment utilisation.
  • Provide complete and accurate screening of patients to ensure appropriate booking of patients.
  • Use computer systems to refer to existing patient information or set up new patients in the scheduling tool (Optomate).
  • Manage the appointment system ensuring appointment maximisation.
  • Explain all current fees and patient financial responsibility and inform patient of payment required for existing balances due at or before next appointment.
  • Follow up with patients when they are a 'no show' for an appointment.
  • Take accurate payments, providing patients with information on balances due.
  • Provide dispensing assistance as required.
Desired Skills and Experience

About You:

You are a proactive and customer-oriented individual with excellent communication and customer service skills. You pride yourself on going above and beyond to provide an exceptional experience for patients. Your experience with Microsoft Office and patient management software ensures you can manage administrative tasks efficiently while maintaining a high standard of service. As a team player, you collaborate well with colleagues, contributing to a positive and supportive work environment.

Previous exposure in an medical environment is advantageous but not essential.

Desired Skills:

  • Completion of Year 12, relevant TAFE qualification, or equivalent combination ofrelevant experience and education/training
  • A genuine desire to work in a patient facing role that requires great customer service skills
  • A flexible attitude, be reliable, and comfortable working in a team environment
  • A good telephone manner
  • Sound computer skills (including basic Microsoft Office Suite)
  • A second language may be an advantage.

We will be reviewing candidates during this time and reserve the right to close applications sooner if suitable candidate is found. We encourage prospective candidates to apply as soon as possible.


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