Patient Services Representative

3 weeks ago

Melbourne, Victoria, Australia Australian College of Optometry Full time

Job Category: Customer Service and Patient Experience

Why work for the ACO

Our vision is to achieve world leading eye health outcomes for all.

We aim to be a global leader in primary public health eye care, providing best practice and holistic care to patients in need. We will achieve this through clinical excellence, translational clinical and public health research, education, and collaboration. Patient-centred models will underpin everything we do.

Job Description
  • Full time, max term appointment.
  • Work across our Hume and Darebin Clinics
  • No weekends, public holidays, or late nights
  • Salary packaging benefits
  • Focus on patient care in a public health optometry clinic

About the Role:

Predominantly based at our Hume and Darebin clinics, this role provides front-of-house reception support to patients. You will bepart of a team in a role that is very much a group effort, with duties shared.

Your focus will be on patient care. Our clinics serve everyone in our communities to ensure they have access to the eyecare they need.

Accountabilities:

  • Manage incoming telephone calls from patients, make appointments, and answer general questions and inquiries in an efficient, professional, and friendly manner to maximise appointment utilisation.
  • Provide complete and accurate screening of patients to ensure appropriate booking of patients.
  • Use computer systems to refer to existing patient information or set up new patients in the scheduling tool (Optomate).
  • Manage the appointment system ensuring appointment maximisation.
  • Explain all current fees and patient financial responsibility and inform patient of payment required for existing balances due at or before next appointment.
  • Follow up with patients when they are a 'no show' for an appointment.
  • Take accurate payments, providing patients with information on balances due.
  • Provide dispensing assistance as required.
Desired Skills and Experience

About You:

You are a proactive and customer-oriented individual with excellent communication and customer service skills. You pride yourself on going above and beyond to provide an exceptional experience for patients. Your experience with Microsoft Office and patient management software ensures you can manage administrative tasks efficiently while maintaining a high standard of service. As a team player, you collaborate well with colleagues, contributing to a positive and supportive work environment.

Previous exposure in an medical environment is advantageous but not essential.

Desired Skills:

  • Completion of Year 12, relevant TAFE qualification, or equivalent combination ofrelevant experience and education/training
  • A genuine desire to work in a patient facing role that requires great customer service skills
  • A flexible attitude, be reliable, and comfortable working in a team environment
  • A good telephone manner
  • Sound computer skills (including basic Microsoft Office Suite)
  • A second language may be an advantage.

We will be reviewing candidates during this time and reserve the right to close applications sooner if suitable candidate is found. We encourage prospective candidates to apply as soon as possible.


#J-18808-Ljbffr

  • Patient Services Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCare Full time $66,725 - $80,895

    Job Title: Patient Services RepresentativeWe are seeking a skilled and detail-oriented Patient Services Representative to join our team in the maternity ward.

  • Patient Services Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $64,241 - $79,408

    Job Title: Patient Services RepresentativeWe are seeking a skilled and experienced professional to deliver exceptional customer service in a fast-paced environment.The successful candidate will be responsible for providing patients with outstanding care, including admitting and updating patient details on our system. This role requires excellent...

  • Patient Transport Officers

    2 weeks ago

    Melbourne, Victoria, Australia National Patient Transport Full time

    **Responsibilities for CTO include but not limited to**:- Provision of ambulant or wheelchair patients to and from their residence to medical appointments;- Delivery of high quality patient care in a timely, safe and efficient manner;- Complying with clinical and operational policies and procedures as specified in NPT's policies and procedures;- Excellent...

  • Patient Transport Officer

    1 week ago

    Melbourne, Victoria, Australia National Patient Transport Full time

    Patient Transport Officer National Patient Transport Group (NPT) is one of Australias leading providers of private Non-Emergency Patient Transport (NEPT) and provides patient transport services 24 hours a day, 365 days a year.The position will commence as casual with the potential to move into permanent positions.The successful applicant will need to have...

  • Patient Services Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $75,000

    Role SummaryWe are seeking a highly skilled and detail-oriented individual to fill the role of Patient Services Officer.In this position, you will be responsible for handling patient admissions and discharges with professionalism and care.Key Responsibilities:Admitting and discharging patients in a timely and efficient mannerProviding exceptional customer...

  • Patient Services Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCompassionate Full time $37,938 - $91,430

    Ward Clerk Role OverviewCabrini Health fosters a collaborative environment where compassion, teamwork, and efficiency are at the core of our operations.This role plays a key part in ensuring the smooth operation of the unit while maintaining a focus on quality, safety, and exceptional service.Deliver efficient reception services and maintain a welcoming...

  • Patient Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeReception Full time $45,000 - $65,000

    Administrative Support RoleWe are seeking a skilled and dedicated individual to provide exceptional support in our team.This part-time role involves working approximately 15 hours per week to support our Allied Health team. Key responsibilities include:Responding to incoming telephone queriesScheduling patient appointmentsProcessing payments and...

  • Patient Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeMedicalReceptionist Full time $60,000 - $80,000

    Delivering exceptional customer service is at the forefront of this critical role. About the PositionAs a medical receptionist, you will be the first point of contact for patients, referrers, and the community, requiring excellent interpersonal skills to show empathy, care, and compassion.Previous experience in medical reception is desired but not essential,...

  • Frontline Patient Services Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $80,000

    Job Title: Customer Service Officer">We are seeking a highly skilled and dedicated Customer Service Officer to join our team at the Cardiovascular Centre. The successful candidate will be responsible for providing exceptional customer service to patients, their families, and medical staff.">Key Responsibilities: Greet patients and their families on arrival...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $70,000

    Job Title: Customer Service RepresentativeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional service to patients, their families, and other stakeholders.Key ResponsibilitiesGreet patients and their families on arrival into the...