Patient Service Coordinator
2 weeks ago
Delivering exceptional customer service is at the forefront of this critical role.
About the PositionAs a medical receptionist, you will be the first point of contact for patients, referrers, and the community, requiring excellent interpersonal skills to show empathy, care, and compassion.
- Previous experience in medical reception is desired but not essential, making it an ideal opportunity for those looking to transition into a new career path or gain valuable work experience.
- Strong time management skills are necessary to prioritise tasks effectively, ensuring seamless day-to-day operations.
- Effective communication skills are crucial in responding to patient enquiries and providing accurate information.
- Autonomy and teamwork are equally important, as you will be working independently while also being part of a collaborative team environment.
- Affinity with data entry and proficient keyboard skills are required for efficient RIS system operation.
- Proficiency in handling cash and operating EFTPOS systems is also essential.
- Ongoing professional development is highly valued in this position, demonstrating a commitment to growth and excellence.
This vital role entails several key responsibilities:
- Representing the practice as the first impression of the organisation.
- Answering telephone calls and responding to patient enquiries in a timely and sensitive manner.
- Making patient bookings and maximising appointment slots.
- Informing patients about relevant preparation, costing estimates, and requirement to present relevant concession cards.
- Actioning patient referrals as part of a multi-disciplinary team.
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