Customer Service Consultant

3 days ago

Perth, Western Australia NHP Electrical Engineering Products Full time
Overview

Join to apply for the Customer Service Consultant role at NHP Electrical Engineering Products.

About The Role

A fantastic opportunity to start your customer service journey. NHP's Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relationships with customers. Please note – this is not a call centre role.

In This Fast Paced Role, You Will
  • Providing exceptional customer service to NHP customer base of commercial clients
  • Handle technical phone/email enquiries
  • Work with Omni Channel platform processing inbound inquiries – orders, returns, queries, services & general items
  • Liaise with internal stakeholders to achieve desired outcomes
  • Maintain records & documents relating to customer activity
  • Contribute to continuous improvement
  • Ensure the prompt resolution of customer enquiries and meeting of team KPIs
What you will need to be successful

NHP is a supportive and cohesive team, so finding the right fit for our company is paramount. For this particular position, we are looking for someone who has:

  • A can-do attitude with strong customer focus
  • An ability to work with a range of different people & styles
  • A willingness to learn and develop with the business
  • To be a proactive, enthusiastic & self-motivated individual
  • Excellent communication skills
  • Good time management skills

You will be guided by a strong leadership team & provided with all the tools you need to deliver impeccable support to our customers.

What's On Offer
  • Competitive base salary + super
  • Free parking onsite
  • TRAINING PROVIDED
  • The ability to develop & work your way up in the business
  • A great place to work – 'we believe that our people are the heart of our success'
  • A culture that encourages work / life fulfilment
  • Ongoing learning & development to meet your professional development needs
  • Salary Packaging – including vehicle novated leasing and other items / expenses
  • Access to an Employee Assistance Program for you and your family

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.

How To Apply

To be considered for this fantastic opportunity, simply apply via this advertisement. Or visit our careers page: To keep up to date with all things 'NHP' please connect with us on LinkedIn

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Appliances, Electrical, and Electronics Manufacturing
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