Customer Service Consultant Full Time

Customer Service Consultant Full Time - Morley
Join to apply for theCustomer Service Consultant Full Time - Morleyrole atH&R Block Australia
Customer Service Consultant Full Time - Morley
1 day ago Be among the first 25 applicants
Join to apply for theCustomer Service Consultant Full Time - Morleyrole atH&R Block Australia
Client Service Consultant – Contact Centre (Full Time)
Based in Morley, W.A. | Join Australia's Largest Tax Agent
Client Service Consultant – Contact Centre (Full Time)
Based in Morley, W.A. | Join Australia's Largest Tax Agent
Do you love speaking with people, solving problems, and making someone's day a little easier?
If you're someone who takes pride in delivering excellent service and thrives in a fast-paced, team-driven environment, we'd love to hear from you.
About Us
AtH&R Block, we're proud to be Australia's leading tax services provider.
Every year, we help millions of individuals and small businesses navigate tax season with confidence.
Our reputation is built on trust, expertise, and people, and that starts with our incredible Client Service Centre Team based in Moonee Ponds.
About The Role
We're looking for confident and capable Customer Service Representatives to join ourClient Service Centre Team,in a full time capacity.
You'll be speaking with clients over the phone, for both inbound and outbound calls, to book appointments, provide helpful information, and make sure they feel supported every step of the way.
Outbound calls are onlywarm callsto existing customers, to remind them to book in.
There is no cold calling involved.
This is a full-time role based at ourMorley Client Service Centre, conveniently located next to the Galleria Shopping Centre with easy access to public transport.
Your role will involve
Answer inbound calls from clients wanting to book appointments for their tax return
Make friendly outbound calls to remind existing customers it's tax time
Build rapport quickly and guide customers to the right time, place, and person
Accurately update client information in our systems
Hit your KPIs, and enjoy the rewards that come with it
Collaborate with your team and support each other during peak times
Stay compliant with our procedures and privacy standards
What We're Looking For
Proven experience in customer service (call centre experience a bonus)
Strong verbal and written communication skills
Comfortable using computer systems and following established processes
Confident, calm under pressure, and solutions-focused
Motivated to achieve targets, but always with a client-first mindset
Able to work within a rotating roster (released at least two weeks in advance)
A positive team player who genuinely enjoys connecting with people
What We Offer
Attractive salary package
A role with purpose, involving the supporting of Australians at a critical time of year
Supportive and inclusive team environment
Ongoing training and development
Onsite leadership and mentoring
Convenient location in Morley close to shops
No cold calls, all clients are existing and familiar with our services
The chance to work for a trusted national brand with a long-standing reputation
Ready to Take the Next Step?
If you're ready to be part of a team that values professionalism, positivity, and people, this is your moment.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Accounting
Referrals increase your chances of interviewing at H&R Block Australia by 2x
Get notified about new Customer Service Consultant jobs inWestern Australia, Australia.
Joondalup, Western Australia, Australia 1 week ago
Bunbury, Western Australia, Australia 3 weeks ago
Welshpool, Western Australia, Australia 3 days ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 1 week ago
Joondalup, Western Australia, Australia 1 day ago
Mandurah, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 2 weeks ago
Denham, Western Australia, Australia 2 months ago
Denham, Western Australia, Australia 1 month ago
Bunbury, Western Australia, Australia 3 weeks ago
Residential Customer Service Team Manager
Burswood, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 2 days ago
Expression of Interest - Customer Service Consultant
Western Australia, Australia 19 hours ago
Albany, Western Australia, Australia 3 weeks ago
Burrup, Western Australia, Australia 2 days ago
Kalgoorlie, Western Australia, Australia 3 weeks ago
Esperance, Western Australia, Australia 3 weeks ago
Geraldton, Western Australia, Australia 3 weeks ago
Belmont, Western Australia, Australia 1 week ago
Customer Service Specialist - Car Seat Installer
Myaree, Western Australia, Australia 3 weeks ago
Mandurah, Western Australia, Australia 2 days ago
Bunbury, Western Australia, Australia 2 days ago
Perth, Western Australia, Australia 4 days ago
Kalgoorlie, Western Australia, Australia 1 day ago
Esperance, Western Australia, Australia 1 day ago
Albany, Western Australia, Australia 1 day ago
Telstra Retail: Full Time Customer Service & Sales Consultant MORLEY
Perth, Western Australia, Australia 2 weeks ago
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr