Level 3 Service Desk Engineer

2 weeks ago

Melbourne, Victoria, Australia Kaine Mathrick Tech - Cyber-First Managed Services Full time
Level 3 Service Desk Engineer – KMTech

Base pay range: A$100,000.00/yr - A$120,000.00/yr

KMTech is a united team of experts who live our values, back each other, and aim to be our clients' MVPs. If you're ready to change the game, this is your opportunity.

Why You'll Love Working at KMTech

  • Supportive, high-performing culture
  • You'll be surrounded by a team that works hard, has your back, and knows how to have fun
  • Genuine space for mentorship and collaboration
  • Wellbeing comes first, with comprehensive policies that support work-life balance and flexibility
  • Access to wellness programs, an onsite wellness room, and confidential EAP services
  • Celebrate success – EOFY and Christmas parties, plus regular team-building days
  • Fresh fruit, biscuits, premium tea & coffee, and free on-street parking
  • Paid training, certifications, and career advancement opportunities

Are you a tech-savvy problem solver who can translate and communicate complex IT issues to clients in a user-friendly, supportive style? Do you thrive on resolving technical challenges and want to make a real impact across teams and clients?

What You'll Be Doing

As a senior technical expert, you'll play a hands-on role in delivering high-impact support, mentoring others, and driving innovation across client environments. Your day-to-day will include:

  • Designing and implementing advanced system architecture across client environments
  • Leading security administration and best practices to ensure robust, secure systems
  • Delivering cloud solutions with a focus on Microsoft 365, Azure, and hybrid environments
  • Driving virtualization projects and optimizing infrastructure performance
  • Solving complex, escalated issues with advanced troubleshooting across varied IT landscapes
  • Mentoring Level 1 and 2 techs to uplift capability

What You'll Bring

  • Advanced troubleshooting of desktops, servers, and networks (Windows/Mac/Linux)
  • Expert knowledge of Microsoft 365, Azure AD, Exchange, SharePoint, and Teams
  • Strong understanding of IT infrastructure: DNS, DHCP, VPNs, firewalls, routing/switching
  • Experience with endpoint security tools and malware remediation
  • Backup and disaster recovery solutions configuration and troubleshooting
  • Cloud technology expertise (Azure, AWS, SaaS platforms)
  • Understanding of ITIL practices
  • Degree or Diploma in Information Technology
  • AWS Certified Solutions Architect – Professional (highly regarded)
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology and Project Management
Industries
  • Technology, Information and Internet and IT Services and IT Consulting

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