Contract - Senior Business Analyst

Overview

Datacom Adelaide, South Australia, Australia

We are looking for a Senior Business Analyst (Lead) to play a critical role in gathering and analysing business requirements, facilitating communication between stakeholders, and ensuring successful implementation and optimisation of Guidewire PolicyCenter, BillingCenter, and ClaimsCenter. This position requires a deep understanding of the insurance industry, strong analytical skills, and extensive experience with the Guidewire suite.

Responsibilities

• Requirements Gathering: Lead the requirements gathering process by conducting interviews, workshops, and document analysis to understand business needs and objectives.
• Stakeholder Management: Act as the primary liaison between business stakeholders, IT teams, and vendors to ensure clear communication and alignment on project goals.
• Guidewire Implementation: Oversee the configuration and customisation of Guidewire PolicyCenter, BillingCenter, and ClaimsCenter, ensuring alignment with business requirements.
• Process Improvement: Analyse existing business processes and workflows to identify areas for improvement and recommend solutions that enhance efficiency and effectiveness.
• Documentation: Prepare detailed business requirement documents, functional specifications, use cases, and user stories to support project development and testing.
• Testing and Validation: Collaborate with QA teams to develop test plans, conduct testing, and validate that solutions meet business requirements and quality standards.
• Training and Support: Provide training and support to end-users and stakeholders to ensure successful adoption and utilization of Guidewire solutions.
• Risk Management: Identify and mitigate project risks, ensuring issues are resolved promptly and project objectives are met.

Tools Experience

• Guidewire platform (PolicyCenter, ClaimsCenter, BillingCenter)
  • Guidewire 8 required
• Proficiency in business analysis tools and software, such as Microsoft Office Suite, JIRA, Confluence, Visio, , Miro and SQL

Qualifications

• Minimum of 7 years of experience in business analysis, with at least 3 years in a lead or senior role
• Guidewire Expertise: Extensive experience with Guidewire 8 (and ideally, 10) PolicyCenter, BillingCenter, and ClaimsCenter, including implementation and customisation
• Insurance Knowledge: Strong understanding of insurance industry processes, including policy administration, billing, and claims management
• Analytical Skills: Exceptional analytical and problem-solving skills with the ability to analyse complex business requirements and translate them into technical solutions
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders
• Experience with Agile and Scrum ways of working
• Certification: CBAP (Certified Business Analysis Professional) or similar certification is a plus
• Agile and Scrum certification useful
• Excellent communication skills
• Work well within a team environment and under pressure
• Proficient in English (verbal and written)

Responsibilities

• Produce drafts of the Requirements documents, lead/manage the review of those documents with the client, achieve approval and signoff of the Requirements documents
• Lead the Analysis and Design stage, arrange and lead any communication, meetings, and workshops for this stage
• Work closely with the Technical Leads, ensuring they have sufficient understanding of the functional requirements to design the System Architecture
• Work closely with the Test Analysts, ensure they are also kept updated, and especially made aware of scope changes, project issues, and risks
• Resolve issues raised by developers and testers during the Development and Testing stages, in relation to specification questions and ambiguities, communicating with clients wherever necessary

About Datacom

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Research, Analyst, and Information Technology

Industries

• Non-profit Organizations and Primary and Secondary Education

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