Housekeeping Team Leader

6 days ago

Katoomba, New South Wales, Australia Alt. Hospitality Group Full time
Overview

The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while providing support, guidance, and motivation to the housekeeping team.

Responsibilities
Operational Leadership
  • Lead and support daily housekeeping operations across both properties
  • Allocate daily tasks, manage workflow, and monitor productivity of the housekeeping team
  • Conduct room checks and public area inspections to ensure brand standards are met
  • Ensure timely turnover of rooms in line with guest check-in/out times
People Support & Development
  • Act as a key support for the Housekeeping Manager, stepping up during absences
  • Train, coach and mentor new and existing team members in cleaning procedures, safety protocols and guest etiquette
  • Foster a positive, respectful and inclusive team culture
Customer Experience
  • Respond quickly and professionally to guest feedback or room-related issues
  • Maintain close communication with Front Office and Maintenance teams to ensure seamless guest experience
  • Role model excellence in personal presentation and service delivery
Compliance & Safety
  • Uphold WHS standards by promoting a clean, safe, and hazard-free work environment
  • Ensure proper handling and storage of chemicals and equipment
  • Report maintenance issues, hazards, or incidents promptly and accurately
Skills and Experience

Essential

  • Available to work full-time 38 hour week across Saturday-Wednesday (Thurs & Fri rostered days off)
  • Previous experience in housekeeping within a hotel or serviced apartment environment
  • Proven ability to lead and motivate a team
  • High attention to detail and time management skills
  • Strong communication skills and a guest-first attitude
  • Reliable, proactive, and physically able to undertake cleaning duties

Desirable

  • 2 years previous supervisory or team leader experience
  • Experience in a multi-property or boutique hotel environment
  • Familiarity with property management systems (e.g. RMS)
Why Join Us?
  • Be part of a passionate and growing hospitality team in a stunning Blue Mountains setting
  • Opportunities for career development and ongoing training
  • Supportive leadership and team culture
Employee benefits
  • Rostered days: Saturday to Wednesday
  • Competitive salary
  • On site parking
  • Ongoing training
  • Employee benefits program including discounted hotel stays across our group
  • Health and wellbeing benefit payment

If this role interests you, please apply now


#J-18808-Ljbffr

  • Housekeeping Team Leader

    2 weeks ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while...

  • Housekeeping Team Leader

    1 week ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time $104,000 - $130,878 per year

    The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while...

  • Housekeeping Team Leader

    6 days ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    Overview The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered...

  • Housekeeping Department Supervisor

    2 weeks ago

    Katoomba, New South Wales, Australia beBeeLeadership Full time $78,000 - $93,000

    Job Title: Housekeeping Team LeaderThe Team Leader – Housekeeping assumes a pivotal leadership role within the hotel's housekeeping department, supporting the Hotel Manager in operational duties. This position guarantees consistent delivery of exceptional cleanliness standards, presentation, and guest service, while providing support, guidance, and...

  • Housekeeping Operations Manager

    2 weeks ago

    Katoomba, New South Wales, Australia beBeeManagement Full time $90,000 - $130,000

    Job OverviewAs a senior housekeeping leader, you will be responsible for overseeing the daily operations of our hotel's housekeeping department.Manage a team of housekeeping staff to ensure high standards of cleanliness and presentation are maintained across the property.Develop and implement strategies to improve operational efficiency and productivity.The...

  • Housekeeping Manager Blue Mountains

    2 weeks ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    Position Overview Hotel Mountain Heritage and Falls Mountain Retreat is seeking an experienced Housekeeping Manager to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public...

  • Housekeeping Manager Blue Mountains

    2 weeks ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    Position OverviewHotel Mountain Heritage and Falls Mountain Retreat is seeking an experienced Housekeeping Manager to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public...

  • Housekeeping Operations Manager

    2 weeks ago

    Katoomba, New South Wales, Australia beBeeLeadership Full time $60,000 - $80,000

    Key Position OverviewThis hotel seeks an experienced housekeeping manager to maintain the highest standards of cleanliness and presentation, enhancing guest satisfaction. As a pivotal member of the leadership team, you will oversee all housekeeping operations, including guest rooms, public areas, and dining outlets.Main DutiesOversee daily housekeeping...

  • Housekeeping Attendant

    1 week ago

    Katoomba, New South Wales, Australia Alt Hospitality Group Full time $54,000 - $108,000 per year

    Housekeeping Attendant – Where Clean Meets Scenic DreamReady to take your housekeeping skills to new heights — literally?Join us in the heart of the majestic Blue Mountains, where your workday view includes sweeping valleys, crisp mountain air, and a team that actually loves coming to work.What You'll Be Up To:As our newest Housekeeping Attendant, you'll...

  • Housekeeping Attendant

    6 days ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time $104,000 - $130,878 per year

    Housekeeping Attendant – Where Clean Meets Scenic DreamReady to take your housekeeping skills to new heights — literally?Join us in the heart of the majestic Blue Mountains, where your workday view includes sweeping valleys, crisp mountain air, and a team that actually loves coming to work.What You'll Be Up ToAs our newest Housekeeping Attendant, you'll...