Membership Manager
2 days ago
Job Description
About Goodlife Health Clubs :
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs operates 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia, serving over 270,000 members. We provide industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutions to empower Australians to live the Goodlife.
Our mission is simple: Move people to achieve great things.
The opportunity :
The Membership Manager (MM) leads a team of Member Support Consultants (MSC) to maximise membership growth through acquisition and retention, creating a positive member experience that encourages club visitation and engagement. The MM oversees front desk operations, sets service standards, and is responsible for achieving membership targets.
The MM mentors their team, providing tools for success, and combines sales expertise, customer service skills, and leadership to inspire prospective members and motivate existing members on their fitness journey.
Key responsibilities :
- Manage daily workflow of the MSC team to meet sales targets
- Achieve personal sales goals contributing to team success
- Ensure MSC team meets daily performance criteria
- Deliver sales training to develop the team
- Achieve member retention and growth budgets monthly
- Respond to enquiries within 24 hours via phone, email, or in person
- Support initiatives to drive membership growth
- Assist in developing the MSC roster
About you :
- Proven sales and customer service experience with ability to meet KPIs
- Understanding of sales cycles and techniques like up-selling and cross-selling
- Experience managing the customer journey and retention strategies
- Leadership experience in managing and mentoring teams
- Ability to motivate and set goals for others
- Proficiency with business computer systems
- Current First Aid and CPR certificates
What we can offer you :
A career in the fitness industry with Goodlife Health Clubs enables you to inspire others and make a positive impact on community health and well-being.
In addition, we offer :
- A realistic OTE of $85,000 (base salary plus commission) plus super
- Complimentary all-access Goodlife membership
- Anniversary leave and free gym memberships for friends and family
- Career development opportunities within Fitness and Lifestyle Group, Asia Pacific's largest fitness group
- Access to industry-leading learning and development resources, including 90,000+ online courses via the FLG Learning Hub and curated reading through Blinkist
About Fitness & Lifestyle Group :
FLG is the leading fitness, health, and wellness group in Asia-Pacific, headquartered in Australia, with a mission to positively impact lives through diverse health offerings. Our portfolio includes brands like Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness, Zap Fitness, and Barry's, with 319 locations supporting over 585,000 members.
Apply Now
Please visit our website :
- for current vacancies and to register for job alerts.
Our Commitment to Diversity and Inclusion :
We celebrate individuality and promote an inclusive environment, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander People, individuals of all ages, races, sexes, intersex statuses, gender identities, sexual orientations, people with disabilities, and more.
#J-18808-Ljbffr-
Membership Coordinator
4 days ago
Perth, Western Australia Buscojobs Full timeAdd expected salary to your profile for insightsThe Membership Coordinator plays a key role in supporting MRBTA members to thrive by offering connection to MRBTA's marketing and visitor servicing channels, and business training and development opportunities.Reporting to the Membership Manager, the Membership Coordinator strives to provide an outstanding...
-
Membership Team Lead
2 days ago
Perth, Western Australia beBeeManagement Full time $85,000About the RoleAs a Membership Manager, you will lead a team of Member Support Consultants to maximize membership growth through acquisition and retention. You will create a positive member experience that encourages club visitation and engagement.The ideal candidate will oversee front desk operations, set service standards, and be responsible for achieving...
-
Membership Services Representative
3 weeks ago
Perth, Western Australia Fitness & Lifestyle Group Full timeMembership Services Representative | Busselton Print Jobtype: Part Time Location: Perth - Southern Suburbs and Fremantle Category: Sales Share with friends Email a friendJob Reference: FLG/1878329Attachments: No File AttachedPosted on: 06-Aug-2025Application Close Date: 05-Sep-2025Zap Fitness 24/7is Australia's fastest-growing, fully owned 24-hour gym chain...
-
Membership Services Representative
4 weeks ago
Perth, Western Australia Fitness & Lifestyle Group Full timeMembership Services Representative | Busselton Print Jobtype: Part Time Location: Perth - Southern Suburbs and Fremantle Category: Sales Share with friends Email a friendJob Reference: FLG/1878329Attachments: No File AttachedPosted on: 06-Aug-2025Application Close Date: 05-Sep-2025Zap Fitness 24/7is Australia's fastest-growing, fully owned 24-hour gym chain...
-
Hotel Manager
2 weeks ago
Perth, Western Australia Travel + Leisure Co. Full timeWe Put the World on Vacation Travel + Leisure Co.is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.Our dedicated associates help the company achieve its mission to put the world on vacation.Innovation and growth keep our work interesting and...
-
Area Manager
2 weeks ago
Perth, Western Australia Capricorn Full timeA great place to work When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around. We are purpose-led and are committed to empowering our community to thrive. Our community...
-
Hotel Manager
2 weeks ago
Perth, Western Australia Travel + Leisure Co. Full timeWe Put the World on Vacation Travel + Leisure Co.is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.Our dedicated associates help the company achieve its mission to put the world on vacation.Innovation and growth keep our work interesting and...
-
Area Manager
2 weeks ago
Perth, Western Australia Capricorn Full timeA great place to workWhen you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.We are purpose-led and are committed to empowering our community to thrive. Our community includes...
-
Administration Manager
4 weeks ago
Perth, Western Australia Buscojobs Full timeSun City Country Club is seeking a dedicated and detail-oriented Administration Manager to join our team full-time. This is a fantastic opportunity to work in a dynamic and friendly environment in one the most picturesque settings in the northern suburbs.The Administration Manager is a key member of Sun City Country Club's leadership team, responsible for...
-
Area Manager
4 weeks ago
Perth, Western Australia Capricorn Full timeJoin to apply for the Area Manager - Western Australia role at Capricorn Continue with Google Continue with Google 2 months ago Be among the first 25 applicants Join to apply for the Area Manager - Western Australia role at Capricorn A great place to workWhen you join Capricorn, you become a part of something bigger than a typical company, because as a...
