Membership Manager
3 weeks ago
Job Description
About Goodlife Health Clubs :
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs operates 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia, serving over 270,000 members. We provide industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutions to empower Australians to live the Goodlife.
Our mission is simple: Move people to achieve great things.
The opportunity :
The Membership Manager (MM) leads a team of Member Support Consultants (MSC) to maximise membership growth through acquisition and retention, creating a positive member experience that encourages club visitation and engagement. The MM oversees front desk operations, sets service standards, and is responsible for achieving membership targets.
The MM mentors their team, providing tools for success, and combines sales expertise, customer service skills, and leadership to inspire prospective members and motivate existing members on their fitness journey.
Key responsibilities :
- Manage daily workflow of the MSC team to meet sales targets
- Achieve personal sales goals contributing to team success
- Ensure MSC team meets daily performance criteria
- Deliver sales training to develop the team
- Achieve member retention and growth budgets monthly
- Respond to enquiries within 24 hours via phone, email, or in person
- Support initiatives to drive membership growth
- Assist in developing the MSC roster
About you :
- Proven sales and customer service experience with ability to meet KPIs
- Understanding of sales cycles and techniques like up-selling and cross-selling
- Experience managing the customer journey and retention strategies
- Leadership experience in managing and mentoring teams
- Ability to motivate and set goals for others
- Proficiency with business computer systems
- Current First Aid and CPR certificates
What we can offer you :
A career in the fitness industry with Goodlife Health Clubs enables you to inspire others and make a positive impact on community health and well-being.
In addition, we offer :
- A realistic OTE of $85,000 (base salary plus commission) plus super
- Complimentary all-access Goodlife membership
- Anniversary leave and free gym memberships for friends and family
- Career development opportunities within Fitness and Lifestyle Group, Asia Pacific's largest fitness group
- Access to industry-leading learning and development resources, including 90,000+ online courses via the FLG Learning Hub and curated reading through Blinkist
About Fitness & Lifestyle Group :
FLG is the leading fitness, health, and wellness group in Asia-Pacific, headquartered in Australia, with a mission to positively impact lives through diverse health offerings. Our portfolio includes brands like Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness, Zap Fitness, and Barry's, with 319 locations supporting over 585,000 members.
Apply Now
Please visit our website :
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Our Commitment to Diversity and Inclusion :
We celebrate individuality and promote an inclusive environment, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander People, individuals of all ages, races, sexes, intersex statuses, gender identities, sexual orientations, people with disabilities, and more.
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