Membership Administrator

1 week ago

Perth, Western Australia Next Gen Health & Lifestyle Clubs Full time

This is your opportunity to join the dynamic Next Gen Kings Park team as a Membership Administrator.
- Enjoy Club Membership + flexible hours
- Career development opportunities

**About the Role**
- Reporting to the Membership Manager
- Responsible for retaining members with every call and contact made
- Provide membership administration support and exceptional 5 star service
- Finding solutions to problems and is well organised.
- Must be available to work Monday to Friday with working hours ranging from 8am to 8pm with the flexibility of working weekends should that suit you.

**About You**

To be successful you will need to demonstrate experience in the following:

- Experience in customer sales and/or retention environments;
- Strong customer service and problem solving skills;
- Outgoing and loves to engage with members both face to face and on the phone;
- Well-developed negotiation and objection handling skills;
- Experience working in a team environment;
- Well-developed communications skills;
- Reporting capabilities and Excel know-how;
- An excellent track record working with KPI's, targets and sales goals;
- Debt collection; and Membership based administration;
- High level verbal communication skills with ability to build rapport; and
- Attention to detail and achieving results.

**Please note**:

- Flexible hours and days are required for this role
- Proof of right to work in Australia documentation will be required to be presented at the first interview
- All Next Gen employees require a Working with Children Check (WCC) before commencing

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