Quality Control Senior Analyst

About the Role

We're looking for a Quality Control Senior Analyst to join our Financial Crime Operations team, with a focus on Enhanced Customer Due Diligence (ECDD).

This role is all about helping us stay ahead of risk by reviewing investigations into high-risk and restricted industries, and making sure they're accurate, timely and complete.

You'll be assessing how our policies, procedures and standards are applied in day-to-day operations, and ensuring we're meeting our obligations under the AML / CTF Act and other compliance requirements.

As a Senior Analyst, you'll work closely with the QC Manager to uphold our quality standards across a range of business groups.

You'll be involved in sampling, assurance over work completed by QC Analysts, reporting, forums, control testing, 4 eye checks and making sure the daily activities of the QC team are running smoothly.

You'll also play a key role in coaching, training and supporting the team, and helping drive continuous improvement across our processes.

You'll be working with stakeholders across ECDD Operations, AML Operations, Fraud and Scam Operations, Financial Crime Analytics & Systems, Financial Crime Compliance, Risk & Assurance, and KYC Operations—so collaboration and communication will be key.

About you

You - Experience in QC in FCO is a must, alongside a strong experience in AML / CTF compliance, enhanced customer due diligence and customer exits.

Experience in transaction monitoring, sanctions screening, TTRs, IFTIs, and fraud investigations is desirable but not necessary.

You're someone who thrives in a fast-paced environment and can juggle multiple priorities with ease. You're a strong communicator, a clear thinker, and you know how to turn complex information into actionable insights.

You're also a natural coach—someone who enjoys helping others grow and isn't afraid to give constructive feedback when it's needed. You're confident advising senior leaders on complex matters.

We're looking for someone who's emotionally intelligent, compassionate and a born leader. Someone who's proactive, adaptable and always looking for ways to improve. You'll be joining a team that values trust, transparency and collaboration, and we want someone who shares those values.

If you're the kind of person who builds strong relationships, takes ownership and genuinely cares about doing meaningful work, we'd love to hear from you.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since , BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team :

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership : We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community