MSP Recruitment Operations Team Leader

4 weeks ago

Sydney, New South Wales, Australia ManpowerGroup Australia Full time

Join to apply for the MSP Recruitment Operations Team Leader role at ManpowerGroup Australia

Overview

  • Senior Recruitment Business Partner at ManpowerGroup Australia (role context): Lead a high-performing team in a flagship MSP – Westpac. 12-month maternity leave contract.

Key Responsibilities:

  • Lead and mentor a small team of Workforce Specialists to meet performance goals and SLAs.
  • Support the MSP Program Director in delivering strategic and operational outcomes.
  • Manage rate reviews, award updates, and ensure compliance with workforce regulations.
  • Oversee Statement of Work (SOW) processes and ensure accurate execution.
  • Collaborate with stakeholders to understand client needs and allocate resources effectively.
  • Drive operational efficiency through process improvement and data-driven decision-making.
  • Gain experience working on an upcoming CRM system.
  • Maintain strong client relationships and ensure high levels of satisfaction.
  • Generate performance reports and identify opportunities for growth and improvement.

What We're Looking For:

  • Proven experience in MSP operations or as a Team Leader in a recruitment agency.
  • Deep understanding of VMS platforms and workforce management systems.
  • Strong leadership and coaching skills with a passion for developing teams.
  • Attention to detail, thrives in process-driven environments, and ability to manage competing priorities.
  • Experience with high-volume candidate operations and service delivery.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with the ability to interpret data, drive performance and improve operational efficiency.

What We Offer:

  • Opportunity to work in our flagship MSP – Westpac
  • Ongoing Training and Development
  • Employee referral program
  • Access to a high-quality EAP
  • Hybrid workplace (3 days in the Sydney CBD office a week and 2 days working from home)
  • Opportunities to give back to the community
  • Paid wellness day off each quarter plus birthday leave

Notes

  • We value people and the role work plays in their lives. We focus on creating meaningful and sustainable employment opportunities that empower individuals to thrive.
  • We include diversity and inclusiveness and invite applicants from all backgrounds. If you require an adjustment in the recruitment process, please email Sarah.Crickmar@au.manpowergroup.com.
  • Apply now. ManpowerGroup supports a Reconciliation Action Plan (RAP) and reflects the Reflect RAP in our operations.

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