Support Coordinator/Recovery Coach

Overview

• Work with consumers to support the implementation of their NDIS plan
• Build capacity to achieve greater independence to self-manage services and supports in the longer term
• 2 x Permanent positions available | Full Time 38 hours/week | Burnley Location

About One Door

One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.

Intro to your Support Coordination/ Recovery Coach journey

A gradual onboarding process. The 1st week is KPI-free, giving you space to settle in. From weeks 2 to 4, the expectation is two billable hours per day, increasing to four hours daily by weeks 5 to 8. By month 3, your KPIs will align with the broader team. We provide ongoing support and adaptability is key as the NDIS landscape continues to evolve. Our team connects virtually, so tech literacy is essential - monthly meetings, remote buddy catchups, and fortnightly peer review groups help keep us supported and engaged.

Further details about the role

We are seeking an empowering and goal orientated Support Coordinator / Recovery Coach for a permanent, full time (38 hours/week) opportunity in the Burnley area. You will assist consumers to locate the services and supports that they require to meet the goals in their NDIS plan and to maintain their linkages to other services including housing, health, and education. The Support Coordinator will also assist consumers with budgeting funds, remaining up to date on NDIS legislation and navigating the various NDIS systems.

Key responsibilities

• Manage multiple and complex support structures, including developing detailed support plans with identified risks and barriers.
• Efficiently address barriers within allocated timeframes and engage intensively when necessary.
• Enhance the independence, social and economic participation of people with disability and their carers.
• Assist consumers with budgeting funds, remaining up to date on NDIS legislation and navigating the various NDIS systems.
• Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.

Your Benefits

• Transform Lives:Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.
• Competitive Salary Packaging:Maximize your take-home pay by salary packaging up to $15,900.
• Fitness Passport:Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centres at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
• Leave Perks:Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave

What you'll bring

• Relevant qualifications in mental health and/or substantial years of experience.
• Demonstrate values aligning with Recovery Oriented approaches
• A strong capacity to address challenging issues at consumer, service delivery, and system levels.
• Demonstrated understanding of the NDIS and Community Services sector and ability to build strong relationships with service providers, clinical teams and key stakeholders.
• Experience working in a multidisciplinary team and constructive working relationships with consumers, family/carers and other agencies.
• A valid driver's licence is essential, reliable access to a personal vehicle for work-related travel and willingness to travel to client locations within approximately a 45-minute driving radius.

Additional Details

One Door Mental Health requires all staff to have a current Working with Children\'s Check, NDIS Worker Screening clearance, and appropriate COVID-19 Vaccination. One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

Interested to Apply?

To apply visit Mind Careers - reference number 498299 Online applications must be submitted by 11pm Sunday 5th October 2025. Please contact the person below for more information.

Manager Contact Details
Kisi Williams – Manager Support Coordination
scteam@onedoor.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@onedoor.org.au or via hr@mindaustralia.org.au

Position Description

PD-Support Coordinator-Recovery Coach - Sep 2025.pdf

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