
Mental Health Specialist
3 weeks ago
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Parramatta or Newcastle, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Mental Health Specialist role underpins the sustainability and growth of EML through the Personal Injury Team at EML Solutions. The role supports a high performing and customer-responsive team that works strategically under a Mental Health Claims Management Framework with both the employer and employee to reduce both the impact of mental injury and the cost of the claim.
This will be a full time, permanent position which can be based from either our Parramatta or Newcastle office, with flexibility to work from home once fully trained.
Your Responsibilities
- Support workers with a mental injury for the first 12 weeks and at periodic points during the life of the claim.
- Early engagement with all stakeholders to identify barriers to recovery and return to work following lodgement of a mental injury claim.
- Work collaboratively with all stakeholders to develop and support individualised strategy based on best practice solutions to expedite recovery and return to work.
- Support the Claims Operations Team in efficient and effective gathering of information to accept reasonable and necessary treatment in line with the clinical framework.
- Drive continuous improvement and innovation through oversight of mental injury recovery and RTW outcome trends. Maintain awareness of industry developments and trends and respond effectively to changes
- Demonstrated experience in a similar or clinical role, working in a fast-paced business environment
- Tertiary studies in Allied Health (Psychology, Rehabilitation Counselling, Social Work, Occupational Therapist with Mental Health background)
- Excellent understanding of mental health injuries with experience working in workers compensation and/or personal injury industries
- Strong complex case management capabilities with focus on return to work, mental health and medically complex cases
- Intermediate proficiency in Microsoft Office Suite
- Qualifications in Mediation AND/OR Mental Health First Aid is considered advantageous
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
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