Client Service Consultant

2 weeks ago

Melbourne, Victoria, Australia Macquarie Group Full time
Overview

Client Service Consultant role at Macquarie Group.

Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients, dedicated to supporting customers of our retail bank predominantly through phone call communication. We are a global financial services group operating in 31 markets and with 56 years of profitability. You'll be part of a friendly and supportive team where everyone contributes ideas and drives outcomes.

What role will you play?

As a Client Service Consultant, you will be responsible for understanding our clients\' needs regarding their financial products and services. You will showcase your ability to ask insightful questions and provide effective solutions to our customers through phone, with the opportunity to take on live chat communication as your role progresses. You will identify and escalate issues to supervisors, including opportunities for enhancing our best practice guides, and direct queries to the appropriate support teams.

What You Offer
  • Experience within a contact centre environment, handling a high volume of phone-based communication
  • Demonstrate critical thinking skills to navigate and resolve multifaceted client issues and provide advice on our products and services
  • Deliver excellent customer service while being empathetic and resolving queries in a timely manner
  • Ability to work effectively in a fast-paced environment while being mindful of targets
  • Exceptional communication skills, with a proven high level of accuracy and typing skills
  • Take pride in supporting and resolving client needs with the ability to adhere to standards by following contact centre processes and guidelines
What We Offer

Benefits

  • 1 wellbeing leave day per year
  • Up to 5 additional service bonus leave days per year
  • Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
  • 2 days of paid volunteer leave and donation matching
  • Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
  • Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
  • Access to a wide range of salary packaging options
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work from home equipment
About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Our Commitment to Diversity, Equity and Inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.


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