Client Service Consultant

2 weeks ago

Melbourne, Victoria, Australia Macquarie Group Full time
Overview

Client Service Consultant role at Macquarie Group.

Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients, dedicated to supporting customers of our retail bank predominantly through phone call communication. We are a global financial services group operating in 31 markets and with 56 years of profitability. You'll be part of a friendly and supportive team where everyone contributes ideas and drives outcomes.

What role will you play?

As a Client Service Consultant, you will be responsible for understanding our clients\' needs regarding their financial products and services. You will showcase your ability to ask insightful questions and provide effective solutions to our customers through phone, with the opportunity to take on live chat communication as your role progresses. You will identify and escalate issues to supervisors, including opportunities for enhancing our best practice guides, and direct queries to the appropriate support teams.

What You Offer
  • Experience within a contact centre environment, handling a high volume of phone-based communication
  • Demonstrate critical thinking skills to navigate and resolve multifaceted client issues and provide advice on our products and services
  • Deliver excellent customer service while being empathetic and resolving queries in a timely manner
  • Ability to work effectively in a fast-paced environment while being mindful of targets
  • Exceptional communication skills, with a proven high level of accuracy and typing skills
  • Take pride in supporting and resolving client needs with the ability to adhere to standards by following contact centre processes and guidelines
What We Offer

Benefits

  • 1 wellbeing leave day per year
  • Up to 5 additional service bonus leave days per year
  • Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
  • 2 days of paid volunteer leave and donation matching
  • Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
  • Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
  • Access to a wide range of salary packaging options
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work from home equipment
About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Our Commitment to Diversity, Equity and Inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.


#J-18808-Ljbffr

  • Client Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    OverviewClient Service Consultant role at Macquarie Group.Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients, dedicated to supporting customers of our retail bank predominantly through phone call communication. We are a global financial services group operating in 31 markets and with 56 years of...

  • Client Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    OverviewJoin our specialist Wealth division that offers market-leading integrated wealth solutions for advisers and their clients. As a Client Service Consultant, you'll be part of a national team of experts, connecting with our clients and Financial Advisors, helping to resolve their issues quickly and with empathy.What role will you play?As a Client...

  • Client Services

    1 week ago

    Melbourne, Victoria, Australia Kyabram District Health Service Full time

    HELPING OUR COMMUNITY LIVE WELL.**Client Services - (Casual Bank)**- Casual- Working across all roles within Client Service Department- Pay rate: HS1- Monday to Friday hours ranging from 0730-2030- Weekends 0830-1600- Public Holidays 0800-1630Kyabram District Health Service (KDHS) is a medium-sized rural health service that delivers a range of programs and...

  • Client Services Consultant

    1 week ago

    Melbourne, Victoria, Australia Sidekicker Full time $60,000 - $80,000 per year

    Ready to Redefine Staffing? Ready to shake up an industry? Sidekicker, backed by SEEK, has rapidly become Australia and New Zealand's leading online staffing platform. Since launching in 2013, we've revolutionized how businesses hire and manage casual, temporary, and contract staff, connecting over 20,000 "Sidekicks" with clients across hospitality, events,...

  • Client Services Consultant

    3 days ago

    Melbourne, Victoria, Australia Slater And Gordon Full time

    Client Services ConsultantSlater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between...

  • Client Services Consultant

    7 days ago

    Melbourne, Victoria, Australia Adp Full time

    **Position Title**: Client Services Consultant**Reporting Line**:Managed Services Manager**Position Purpose**:To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payline team and associated operational activities.**Key Responsibilities**:- Processing of allocated...

  • Client Consultant

    1 week ago

    Melbourne, Victoria, Australia The Advantage Full time $60,000 - $80,000 per year

    Advantage Client ConsultantIn-office role with some hybrid flexibilityCompetitive salary and generous commission opportunitiesOngoing training and development from experts in the industrySupportive team environmentCareer progression pathwaysAbout The ADVANTAGEThe ADVANTAGE is a talented and informed team of consultants who care. We have broad ranging...

  • Client Services Consultant

    7 days ago

    Melbourne, Victoria, Australia Slater And Gordon Full time

    Client Services ConsultantSlater + Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home...

  • Client Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Macquarie Bank Limited Full time

    Administration & Support, Retail Banking Our dynamic Client Service team is dedicated to supporting customers of our retail bank, serving as the friendly and knowledgeable first point of contact for clients through our interactive live chat platform.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of...

  • Client Service Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Macquarie Bank Limited Full time

    Administration & Support, Retail BankingOur dynamic Client Service team is dedicated to supporting customers of our retail bank, serving as the friendly and knowledgeable first point of contact for clients through our interactive live chat platform.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of...