Client Services Consultant

1 week ago

Melbourne, Victoria, Australia Sidekicker Full time $60,000 - $80,000 per year
Ready to Redefine Staffing?

Ready to shake up an industry? Sidekicker, backed by SEEK, has rapidly become Australia and New Zealand's leading online staffing platform. Since launching in 2013, we've revolutionized how businesses hire and manage casual, temporary, and contract staff, connecting over 20,000 "Sidekicks" with clients across hospitality, events, office admin, industrial, and promotions every year. Beyond just filling roles, we empower people to find meaningful work and build fulfilling careers. We're at a pivotal point, driving exciting changes and looking for future team members who want to build something impactful in a fast-paced, innovative environment. If you're passionate about technology and people, join us

Find out more about Sidekicker by visiting:

The Opportunity: Client Services Consultant

Join our customer team as a Client Services Consultant, a fantastic opportunity for someone eager to make a meaningful impact in a junior role. You'll be instrumental in helping our industrial customers thrive, a key growth area for Sidekicker. Our team is obsessed with customer success, ensuring clients get the most from our platform, which directly contributes to their retention and our growth. If you're a smart, motivated problem-solver with a passion for people and technology, based in Melbourne, and ready to collaborate across teams, this is for you You'll report to one of our regional leaders.

What You'll Do: Key Responsibilities Champion Client & Sidekick Success

  • Build strong client partnerships: Provide transparent, timely updates on recruitment progress and foster collaborative relationships.

  • On-site engagement: Conduct proactive check-ins, supportive site visits, and assist with return-to-work, ensuring a positive experience.

  • Expert support: Be the go-to person for all client inquiries, from invoicing and OH&S to rostering and platform guidance.

  • Improve Sidekick retention: Actively work to reduce turnover and maximize Sidekick utilization.

Drive Recruitment Excellence

  • Efficient talent acquisition: Proactively fulfill client requests for Sidekicks, ensuring a seamless hiring process.

  • Strategic sourcing: Plan and execute recruitment drives across diverse channels to build a robust, high-quality candidate pipeline.

  • Precise matching: Expertly screen and assess candidates, aligning their qualifications with client and site needs for optimal placements.

  • Engaging interviews: Conduct virtual interviews to evaluate candidate suitability and cultural fit.

  • Compliance & readiness: Oversee pre-employment checks, ensuring all Sidekicks are fully compliant and ready for their roles.

What You'll Bring: Qualifications & Skills

  • 2 years of dynamic recruitment experience: Preferred expertise in light industrial, healthcare, hospitality, mobility, or white-collar sectors.

  • Exceptional relationship builder: Proven ability to forge strong, positive connections with clients, sites, and candidates.

  • Outstanding organizational skills: Adept at managing diverse priorities and thriving in a fast-paced environment.

  • Self-motivated & results-driven: Excels independently and as a collaborative team member.

How We Measure Success: Key Performance Indicators (KPIs)

  • Client satisfaction metrics like NPS and SLAs and client growth

  • Candidate placement and fill rates

  • Responsiveness SLAs to clients, sites, and workers

  • Speed to fill vacancies

What We Offer:

  • A dynamic, mission-driven company with a strong growth trajectory.

  • Opportunities for professional development and career growth.

  • Flexible working arrangements.

  • An inclusive team culture focused on innovation and support.

Ready to join a team that's transforming the future of work? Apply now

  • Client Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    OverviewClient Service Consultant role at Macquarie Group.Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients, dedicated to supporting customers of our retail bank predominantly through phone call communication. We are a global financial services group operating in 31 markets and with 56 years of...

  • Client Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    OverviewClient Service Consultant role at Macquarie Group.Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients, dedicated to supporting customers of our retail bank predominantly through phone call communication. We are a global financial services group operating in 31 markets and with 56 years of...

  • Client Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    OverviewJoin our specialist Wealth division that offers market-leading integrated wealth solutions for advisers and their clients. As a Client Service Consultant, you'll be part of a national team of experts, connecting with our clients and Financial Advisors, helping to resolve their issues quickly and with empathy.What role will you play?As a Client...

  • Client Services Consultant

    3 days ago

    Melbourne, Victoria, Australia Slater And Gordon Full time

    Client Services ConsultantSlater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between...

  • Client Services Consultant

    7 days ago

    Melbourne, Victoria, Australia Adp Full time

    **Position Title**: Client Services Consultant**Reporting Line**:Managed Services Manager**Position Purpose**:To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payline team and associated operational activities.**Key Responsibilities**:- Processing of allocated...

  • Client Consultant

    1 week ago

    Melbourne, Victoria, Australia The Advantage Full time $60,000 - $80,000 per year

    Advantage Client ConsultantIn-office role with some hybrid flexibilityCompetitive salary and generous commission opportunitiesOngoing training and development from experts in the industrySupportive team environmentCareer progression pathwaysAbout The ADVANTAGEThe ADVANTAGE is a talented and informed team of consultants who care. We have broad ranging...

  • Client Services Consultant

    6 days ago

    Melbourne, Victoria, Australia Slater And Gordon Full time

    Client Services ConsultantSlater + Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home...

  • Client Service Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Macquarie Bank Limited Full time

    Administration & Support, Retail Banking Our dynamic Client Service team is dedicated to supporting customers of our retail bank, serving as the friendly and knowledgeable first point of contact for clients through our interactive live chat platform.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of...

  • Client Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Macquarie Bank Limited Full time

    Administration & Support, Retail Banking Our dynamic Client Service team is dedicated to supporting customers of our retail bank, serving as the friendly and knowledgeable first point of contact for clients through our interactive live chat platform.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of...

  • Client Service Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Macquarie Bank Limited Full time

    Administration & Support, Retail BankingOur dynamic Client Service team is dedicated to supporting customers of our retail bank, serving as the friendly and knowledgeable first point of contact for clients through our interactive live chat platform.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of...