People Experience Partner

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Program Specialist, Customer Experience

Posted 2 days ago

Job Description

This is a Program Specialist, Customer Experience role with Uber based in Sydney, NSW, AU

== Uber ==

Role Seniority – mid level, junior

More about the Program Specialist, Customer Experience role at Uber

The ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.

We are seeking a data-driven professional with a passion for analytics and customer insights. In this role, you will analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey. You will also be responsible for presenting your findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.

Your Impact in Role

  • Drive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.

  • Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.

  • Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.

  • Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.

  • Engage stakeholders effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.

  • Own BAU work streams – Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.

The Experience You'll Bring

  • Consulting or in-house strategy / data & analytics experience

  • A true passion for data as advanced analytics skills or SQL are required

  • Strong communication and stakeholder management skills

  • Comfort with ambiguity and vague problem solving

  • Curiosity, a growth mindset and willingness to learn in a fast-paced environment

Preferred Qualifications

  • Proven ability to synthesise complex data into clear, actionable insights that influence business decisions

  • Proven ability to connect customer data with broader business goals, driving measurable outcomes

  • Experience with hypothesis testing is a plus

  • Familiarity with dashboard or data visualisation tools to communicate insights effectively

#J-18808-Ljbffr

  • People Experience Partner

    2 weeks ago

    Sydney, New South Wales, Australia Merivale Full time

    Human Resources Business Partner| MerivaleAtMerivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences. We're looking for aPeople Experience Partner(HR Business Partner) to play a critical role in executing Merivale's People Operations strategy and mitigating business risk across operational...

  • People Partner

    2 weeks ago

    Sydney, New South Wales, Australia Lendi Group Full time

    **People Partner**:At Lendi Group, we're building a scalable Experience and Culture function and our team Vision is to create a world-class place to work. We are a community of diverse-thinkers, from a variety of backgrounds and together, we are passionate about our mission to build a people-first culture that empowers and enables our people to do the best...

  • People Experience Business Partner

    3 weeks ago

    Sydney, New South Wales, Australia PICA Group Full time

    Posted Tuesday 19 August 2025 at 2:00 pm Life at PICA Group Many PICA Group employees have worked for the company two or three times - why do they return? It's our diverse and inclusive culture, our investment in tools and technology, our hybrid working model and flexibility, our opportunities for professional growth, and our opportunities to give back...

  • People Experience Business Partner

    3 weeks ago

    Sydney, New South Wales, Australia PICA Group Full time

    Posted Tuesday 19 August 2025 at 2:00 pmLife at PICA GroupMany PICA Group employees have worked for the company two or three times - why do they return? It's our diverse and inclusive culture, our investment in tools and technology, our hybrid working model and flexibility, our opportunities for professional growth, and our opportunities to give back...

  • People Experience Business Partner

    3 weeks ago

    Sydney, New South Wales, Australia PICA Group Full time

    Posted Tuesday 19 August 2025 at 2:00 pmLife at PICA GroupMany PICA Group employees have worked for the company two or three times - why do they return? It's our diverse and inclusive culture, our investment in tools and technology, our hybrid working model and flexibility, our opportunities for professional growth, and our opportunities to give back...

  • People Partner

    2 weeks ago

    Sydney, New South Wales, Australia Lyka Pet Food Full time

    **Who are we?**Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Sadly, statistics have shown us that approximately eighty percent of pets are suffering from dental disease, with one in every three being diagnosed with cancer, and forty-one percent overweight. As humans...

  • People Partner

    2 weeks ago

    Sydney, New South Wales, Australia Canva Full time

    **Canva's Commitment and Mission- At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don't think you quite meet...

  • People Partner

    1 week ago

    Sydney, New South Wales, Australia Levyl. Full time $80,000 - $120,000 per year

    Our client is a proudly Australian owned and operated business, recognised as a national leader in their field  With a strong and expanding presence across every state, the organisation offers the opportunity to be part of a dynamic team of over 750 passionate individuals This company has a focus on innovation, customer focus, and strong values-led culture,...

  • People Experience Partner

    2 weeks ago

    Sydney, New South Wales, Australia Komatsu Full time

    **The Opportunity**This role aims to engaged with key stakeholders to implement our National People Experience initiatives (Talent Management, Inclusion & Diversity, Wellbeing and Continuous Listening), striving to improve the people experience across Komatsu. This role will work closely with the National People Experience Manager to develop and deliver key...

  • People Partner

    3 weeks ago

    Sydney, New South Wales, Australia Heidi Health Full time

    OverviewHeidi Health is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. Built for clinicians, by clinicians, at the core of Heidi is its people....