People Experience Partner

4 days ago

Sydney, New South Wales, Australia Buscojobs Full time
Program Specialist, Customer Experience

Posted 2 days ago

Job Description

This is a Program Specialist, Customer Experience role with Uber based in Sydney, NSW, AU

== Uber ==

Role Seniority – mid level, junior

More about the Program Specialist, Customer Experience role at Uber

The ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.

We are seeking a data-driven professional with a passion for analytics and customer insights. In this role, you will analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey. You will also be responsible for presenting your findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.

Your Impact in Role

  • Drive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.

  • Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.

  • Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.

  • Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.

  • Engage stakeholders effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.

  • Own BAU work streams – Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.

The Experience You'll Bring

  • Consulting or in-house strategy / data & analytics experience

  • A true passion for data as advanced analytics skills or SQL are required

  • Strong communication and stakeholder management skills

  • Comfort with ambiguity and vague problem solving

  • Curiosity, a growth mindset and willingness to learn in a fast-paced environment

Preferred Qualifications

  • Proven ability to synthesise complex data into clear, actionable insights that influence business decisions

  • Proven ability to connect customer data with broader business goals, driving measurable outcomes

  • Experience with hypothesis testing is a plus

  • Familiarity with dashboard or data visualisation tools to communicate insights effectively

#J-18808-Ljbffr

  • People Experience Partner

    3 weeks ago

    Sydney, New South Wales, Australia Merivale Full time

    Human Resources Business Partner| Merivale AtMerivale , we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences.We're looking for aPeople Experience Partner (HR Business Partner) to play a critical role in executing Merivale's People Operations strategy and mitigating business risk across...

  • People Experience Partner

    4 weeks ago

    Sydney, New South Wales, Australia Merivale Full time

    Human Resources Business Partner| MerivaleAtMerivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences. We're looking for aPeople Experience Partner(HR Business Partner) to play a critical role in executing Merivale's People Operations strategy and mitigating business risk across operational...

  • People Experience Partner

    4 weeks ago

    Sydney, New South Wales, Australia Merivale Full time

    Human Resources Business Partner| MerivaleAtMerivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences. We're looking for aPeople Experience Partner(HR Business Partner) to play a critical role in executing Merivale's People Operations strategy and mitigating business risk across operational...

  • People Experience Partner

    3 days ago

    Sydney, New South Wales, Australia Merivale Full time

    Human Resources Business Partner Merivale AtMerivale, we believe our people are at the heart of everything we do - from iconic venues to unforgettable guest experiences.We're looking for aPeople Experience Partner(HR Business Partner) to play a critical role in executing Merivale's People Operations strategy and mitigating business risk across operational...

  • People Experience Partnering Executive

    1 day ago

    Sydney, New South Wales, Australia beBeePartnership Full time $180,000 - $230,000

    About this roleYou will play a key part in shaping and delivering our global HR strategy. As our General Manager People Experience Partnering, you will be responsible for developing, embedding, and delivering strategic initiatives that drive business success.Provide expert HR advice to senior leaders and lead teams providing HR services across the...

  • People Partner

    3 weeks ago

    Sydney, New South Wales, Australia COS Full time

    An exciting opportunity exists for a motivated and experienced People Partner to become part of our growing People and Culture team.Be the COS people brand ambassador Inclusive, innovative and collaborative culture where everyone's contributions are valued and celebrated Drive programs and initiatives focussed on the employee experience About The Role Due to...

  • People Partner

    3 weeks ago

    Sydney, New South Wales, Australia Aon Hewitt Full time

    Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.Reporting to the Lead People Partner this role is responsible for...

  • People Partner

    3 weeks ago

    Sydney, New South Wales, Australia Tracksuit Limited Full time

    We're on the lookout for a People Partner to help bring Tracksuit's vibrant culture and employee experience to life in our Australian team.You'll be the go to person in the Sydney office for all things People — supporting operations, recruitment, engagement and everything in between.Why this role is exciting This is an incredible opportunity to be the...

  • People Partner

    23 hours ago

    Sydney, New South Wales, Australia Aon Full time

    Join to apply for the People Partner role at Aon 18 hours ago Be among the first 25 applicants Join to apply for the People Partner role at Aon Get AI-powered advice on this job and more exclusive features.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an...

  • People Partner

    3 weeks ago

    Sydney, New South Wales, Australia Aon Full time

    Join to apply for the People Partner role at Aon18 hours ago Be among the first 25 applicantsJoin to apply for the People Partner role at AonGet AI-powered advice on this job and more exclusive features.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an...