Home Assessing Team Manager

4 weeks ago

Melbourne, Victoria, Australia Youi Insurance Full time
Overview

Join to apply for the Home Assessing Team Manager role at Youi Insurance.

At Youi, we do things differently. Our people are at the heart of everything we do, and we're proud of the culture of trust, support, and high performance that we've built. This is a leadership role where you'll make a real impact – shaping team culture, driving best practice, and ensuring our customers receive fair, timely and high-quality assessments every time.

What You'll Be Doing
  • Lead and inspire a team of Assessors (both field and desktop) to deliver consistent, high-quality results.
  • Use data and feedback to identify opportunities for improvement and make informed decisions.
  • Foster a positive, collaborative team culture built on accountability and excellence.
  • Build and maintain strong relationships with builder and trade networks.
  • Drive continuous improvement across processes, systems, and customer experience.
  • Ensure compliance with Youi's Quality Repair Framework, keeping safety, compliance, and build quality front of mind.
  • Support Youi's response to catastrophe events, ensuring readiness and delivery excellence.
  • Travel occasionally within your state (and at times interstate) to support your team and our customers.
What We're Looking For
  • Proven experience leading and developing high-performing teams.
  • Strong communication skills with the ability to influence and build relationships.
  • A knack for balancing priorities and making data-driven decisions.
  • A customer-first mindset, always striving for better outcomes.
  • Experience in assessing, building, or insurance (bonus points if you've worked in property or trade networks).
Why Youi?

At Youi, we're more than just an insurance company – we're a community. We'll support you with:

  • A dynamic, collaborative work environment where your ideas are heard.
  • Career growth and leadership development opportunities.
  • Competitive salary and benefits.
  • A company car to support you in your role.
  • The chance to be part of a company that genuinely cares about people – our customers, our partners, and our team.

Ready to lead, inspire and make an impact? Apply now for a career more You Shaped.


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