Operations Manager

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We are currently seeking an Operations Manager with experience to develop, lead, and be willing to take the team on an exciting journey with you. You will be experienced, personable, organised, self-motivated and customer-focused.

The Mercure Kakadu Crocodile Hotel is located in the flagship town of Jabiru, approximately 2.5 hours from Darwin. Jabiru is in an exciting period as it transition's from a ex-mining town to a Hospitality hub, in line with the Traditional Owners request.

Kakadu itself is enigmatic. Spread across almost 20.000km2, it offers a diverse and enchanting variety of landscapes. Home to two UNESCO World Heritage Listings, Kakadu is famous for its deep connection to culture, proudly celebrating being the home to the oldest known culture in the world. And when you're not at work? You have natures greatest playground at your doorstep.

Reporting to the property General Manager, you play a significant role in long-term planning, including driving initiatives geared toward operational excellence. This includes evaluating guest feedback and managing all front-of-house departments, including Front Office, Food and Beverage, and Housekeeping. You will also be responsible for setting departmental targets and objectives, work schedules, budgets, and policies and procedures so that all staff are up to date and on board with company objectives.

• Coordinate and manage the day-to-day operations of the hotel while maximising profitability and meeting customers' needs.
• Oversee rostering for all departments, ensuring budget guidelines and resourcing needs are met.
• Coordinate and deliver all end-of-month reporting, and assist in preparing the quarterly board papers with key insights into performance and upcoming initiatives
• Manage work, health and safety, including monthly meetings and maintaining the current auditing system.
• Plan and direct activities such as sales promotions, coordinating with other Department Managers as required.
• Excellent interpersonal skills, with a proactive and collaborative management style.
• Experience working across operations in a fast-paced, complex community environment
• A passion for seeking positive outcomes for local indigenous communities, including the training and development of young community members.
• Experience working in and managing a venture operating under a community accord will be highly regarded.
• Attend to significant operational problems promptly, including customer complaints, enquiries and requests. Practice positive problem-solving in all aspects of customer service.

We strongly believe our team is our biggest asset, and our Operations Manager is a driving force of our team engagement. Our team are proactively involved in decision-making and driving the hotel forward.

In addition to the above, the successful candidate will receive heavily subsidised rent, meals, and access to a worldwide discounts program.

If you're ready to make a change that will forever enrich your life, don't just dream about it, do it

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an operations manager?
• Do you have customer service experience?
• Do you have experience preparing work rosters?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• How many years of people management experience do you have?
• How much notice are you required to give your current employer?

What can I earn as an Operations Manager