Customer Service Representative

4 weeks ago

City Of Wanneroo, Australia BlueScope Full time
Overview

Come and discover the opportunity to join our Lysaght business in our Wangara team as a Customer Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

Our supportive, customer-focused team at Lysaght has a passion for service and team interaction. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.

This is a Monday to Friday, opportunity.

What Will You Do?
  • Interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email
  • Collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met — including product specifications, special packaging, and delivery timetable
  • Prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia
  • Provide internal support and regular feedback to our sales teams with customer and competitor information
  • Resolve issues and seek ways to improve the customer's experience
  • Be accountable for timely task completion and updating systems accordingly
More About You
  • Excellent communication, negotiation and interpersonal skills
  • A strong customer focus with the ability to resolve issues effectively and efficiently
  • The ability to pick up new and custom IT systems quickly
  • A proactive approach in building constructive and effective relationships
  • A high attention to detail and ability to complete multiple tasks simultaneously
  • A commitment to your own safety and well-being while caring for others
What's In It For You
  • Ongoing career development opportunities
  • Ongoing trainings
  • Employee benefits with discounts on health and wellbeing products and services
  • Team lunches
  • Team building activities
  • Employee Assistance Program

For more information, visit


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