Workplace Experience Receptionist

Workplace Experience Receptionist

Job ID

226723

Posted

06-Jul-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Sydney - New South Wales - Australia

• Multinational technology client

• *Workplace Experience role within a fast paced, corporate & vibrant environment*

• Based in Sydney CBD | Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

A snapshot of a typical day:

• Create a welcoming client space; first point of contact for all guests and visitors to the client floors, refreshments provided, registration lodged, and clients promptly notified.

• Register visitors through a client application, and Issue visitor passes, following client security protocols.

• Schedule and prepare meeting and conference rooms. This includes room setup, with interchangeable furniture on a regular basis for client workshops and town halls. Providing refreshments, and assistance with Video Call and technology facilities, including troubleshooting.

• Manage reception area, desk always attended to. Address calls, emails, and team communication channels for all client support services.

• Liaise with stakeholders, including monitoring daily housekeeping duties,

• Maintaining office supplies and stationary items, ordering as per requirements.

• Ensure the collaboration and smooth running of Front office services amongst the reception and mailroom team onsite, including weekly scheduling and event overviews for client functions.

• Ensure contractor sign-in process is adhered to, and site inductions are complete prior to works commencing, for the Facilities team.

• Assist with incoming and outgoing mail for the site. Including the return of laptop devices to the warehouse.

• Badge management for internal and external guests (temporary badges, contractor badges, visitor badges). Liaising with client Security team.

• Assist the facilities team to monitor and maintain office facilities including equipment, furniture, and assets. Proactive identification of any issues and escalating issues to facilities.

• Workplace Health & Safety: Ensuring safety at work. Implementation of the (local) work safety regulations, carrying out all monthly inspections for fire, first aid and safety. Updating notice boards with Fire wardens, first aiders and emergency procedures.

• Ensure kitchen areas are well maintained, clean and restocked with client supplies.

Requirements

• Previous experience in a similar role or within the Facilities or Hospitality Industry;

• 2+ year's reception experience gained within a corporate office environment.

• Relevant administration qualifications would be beneficial but not essential.

• Customer service focus with the ability to communicate with internal and external clients at all levels.

• Excellent verbal and written communication skills to liaise with clients and draft correspondence and documentation.

• A high level of spelling and grammar.

• Excellent time management and organisation skills with the ability to manage workflow and priorities and meet deadlines.

• Ability to work under minimal supervision.

• Good attention to detail and high level of accuracy

• Ability to exercise judgment, high levels of confidentiality and diplomacy at all times.

• Flexible approach to work with the ability to adapt to a changing environment.

• Advanced level skills in core Microsoft packages – particularly Word, Excel and Outlook

• High Level customer service experience skills and awareness

• Ability to clearly articulate and develop communications to be distributed throughout the organization.

What's in it for you?

• Working alongside an experienced, well-established individual.

• Extremely inclusive and friendly office culture.

• Exposure to world-class facilities management services and opportunity to work with some of the industry's most talented performers.

• High exposure to career growth opportunities within GWS and across CBRE

If this sounds like a good fit, we'd love to hear from you

Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly.

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We look forward to hearing from you #WeAreCBRE

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)