ServiceNow ITOM Senior Technical Consultant

We are looking for a Sydney-based talent with strong ServiceNow ITOM expertise to join xAmplify's ServiceNow Capability and work with a diverse team on interesting projects. You'll represent xAmplify to clients during requirements gathering and design phases, and help structure the delivery of the solution with a focus on ITOM. There will be ServiceNow configuration, testing, demonstrations, proof-of-concepts, solution design work, test planning, deployment and hyper care activities.

OUR ROLE

As our specialist ITOM Senior Technical Consultant, you'll work across different parts of the software development life cycle to drive the best possible outcome for our customers. You'll participate in requirements gathering, design phases, and help structure delivery to the client with emphasis on ITOM.

LOCATION: For this role, we are looking for a great Sydney-based talent; if you're based across the Australian East Coast and have the required skills, let's connect.

YOUR SKILLS & EXPERIENCE

• At least 3 years of ServiceNow administration and development experience, with a minimum of 2-3 demonstrated examples of where you have delivered ITOM implementations in a large organisation.
• Hands-on delivery exposure with ServiceNow ITOM Discovery (MID Servers, credentials, schedules, probes/sensors), ITOM Service Mapping (pattern design, mapping application services, troubleshooting mapping gaps) and CSDM & CMDB (Structuring CI classes, relationships, and reconciliation rules).
• As this is a senior role, a ServiceNow CSA is mandatory, with additional key certifications including CIS certifications or CAD.
• Experience defining ServiceNow requirements, building solution design documentation, or running functional workshops in an agile environment.
• Strong development experience in JavaScript for ServiceNow customisations including patterns, probes and scripts.
• Experience with APIs and integrations including REST/SOAP API, data transformation and import set mapping is a bonus.
• First project may be in a diverse client environment requiring a good grasp of infrastructure, networks, and cloud (AWS/Azure), with the ability to partner with infrastructure, application and security teams.
• Excellent verbal and written communication skills, high level of organisation and time management, and ability to work proactively and autonomously in a deadline-driven environment.

ELIGIBILITY

xAmplify partners with a diverse client base and eligibility criteria may vary depending on projects. For the initial engagement, candidates with Full Australian working rights, which can include an appropriate visa, are considered.

WHY WORK WITH US?

In 2024 and 2025, xAmplify was recognised as a Great Place to Work. You'll find a workplace designed to:

• Let you play to your strengths and grow professionally.
• Provide flexible working options, including hybrid arrangements.
• Enable growth with access to dedicated ServiceNow training and certifications, including CTA/CMA.
• Attend premier local and global events such as ServiceNow World Forum and Knowledge.
• Support wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.
• Take part in an annual YOUx day (paid day off to focus on you).
• Benefit from paid parental leave and exclusive partner discounts and rewards.

A Commitment to Diversity and Inclusion

Diversity fuels innovation. At xAmplify, we welcome applications from all backgrounds, identities, and abilities.

Ready to be part of Australia's digital evolution?

Apply now or reach out at The future isn't just coming—we're creating it. xAmplify is an advocate for diversity and inclusion and welcomes applications from all irrespective of gender, LGBTQI identity, ethnicity, religion, physical ability or age.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Technology, Information and Media