Operations Assistant

Go back Southport and Formby Health (GP Federation)

Operations Assistant

The closing date is 12 August 2025

The Operations Assistant supports the smooth day-to-day back-office operations for both Southport and Formby GP Federation (SAFH) and Southport and Formby Primary Care Network (PCN).

We moved to new premises in Southport Business Park in early 2024 following a period of growth and now require a person who is enthusiastic and personable to assist in both the day-to-day operations of the new premises and as an admin support to the Leadership Team. No two days will be the same, and we are looking for someone who enjoys a diversified role and is adaptable and organized. A friendly personality with a hands-on approach is paramount to this role.

The role is advertised as full-time, 37.50 hours, Monday to Friday, 8.30am-4.30pm.

If you have any questions regarding the role, please contact Louise Sproat at louise.sproat1@nhs.net.

Interviews will be held on Wednesday, 20th August.

This vacancy may close earlier than advertised if sufficient applications are received.

We look forward to receiving your application

Main duties of the job

This role supports the Leadership team of Southport and Formby Health and Southport and Formby Primary Care Network.

Duties include:

• Reception & communication - welcoming visitors, managing generic emails, incoming and outgoing post, dealing with incoming telephone calls
• Training & Meeting Rooms - supporting the Training Hub Manager in managing bookings, meetings, and providing equipment and refreshments
• Asset Management - managing stock and maintenance of IT equipment
• Supporting the Leadership Team with building maintenance and repairs as needed
• Managing stockroom supplies, bathroom, and kitchen items
• Supporting workforce events and external bookings
• Providing ad-hoc administrative support to wider teams

About us

We are a GP-owned company created to enhance healthcare services in Southport and Formby. Our practices share resources to ensure high-quality services and collaborate with Southport and Formby PCN.

Our services include extended hours GP access, Community Cardiology, and training opportunities, all aimed at improving healthcare delivery for our community.

We seek a friendly, adaptable individual to join our team and assist in the daily operations of Southport and Formby Health and PCN.

"I have a great sense of pride working for Southport and Formby Health, it is a fantastic place to work and I can't recommend it highly enough. The working environment is supportive and positive, everyone working together as a team." - Nicola Ball, Governance Officer

Job responsibilities

While the list below covers main tasks, responsibilities may evolve over time.

Reception

• Answering the front door intercom
• Welcoming visitors, signing in/out, providing refreshments
• Managing staff and visitor parking

Job descriptionJob responsibilities

Main duties include:

• Reception duties
• Answering the front door intercom
• Welcoming visitors, signing in/out, providing refreshments
• Supporting staff and visitor parking management

Communications

• Managing incoming and outgoing postage
• Answering the generic phone line and passing on messages
• Managing the generic email inbox
• Supporting colleagues with the intranet system, TeamNet

Training & Meeting Room Management

• Supporting the Training Hub Manager with room bookings and setup
• Supporting HR with PLT events and Well-being activities
• Managing bookings for training, boardroom, and small meeting rooms
• Providing tech support for AV equipment
• Providing refreshments and tidying rooms after meetings
• Managing supplies for meeting rooms, kitchens, and stationery

Asset Management & IT

• Updating and auditing the Asset Register
• Managing shared laptops and maintenance
• Handling stock of basic office equipment and issuing replacements

Building Maintenance

• First contact for maintenance queries, liaising with contractors and landlord
• Supporting office facilities maintenance and routine checks
• Organizing maintenance and repairs
• Managing office stock of consumables

Supporting Managers

• Implementing policies and procedures
• Organizing events and external bookings
• Supporting primary care reception duties, including using GP software (training provided)
• Providing ad-hoc administrative support as needed

Person SpecificationPersonal Qualities

• Ability to prioritize and complete tasks
• Remain calm under pressure
• Work well in a team
• Manage workload independently
• Own transport to travel between sites

Experience

• Good computer and typing skills or relevant experience
• Handling confidential information
• Customer service and interpersonal skills
• Judgment and common sense
• Experience in healthcare setting preferred

Qualifications

• Good general education
• Maths and English GCSE Grade C or equivalent

Disclosure and Barring Service Check

This role requires a DBS check due to the handling of confidential information.

Employer name

Southport and Formby Health (GP Federation)

#J-18808-Ljbffr

---