Customer & Content Coordinator

3 weeks ago

Manly West, Queensland, Australia DEAR FRANKIE Full time
Overview

Hours: Casual Position - Approximately 15 hours a week across 3 days.

The Role

We're looking for a confident, outgoing person to help us in the studio with a mix of customer care, packing orders, and content creation. This role is ideal for a student or someone seeking flexible, casual hours while gaining hands-on experience in fashion and e-commerce. You'll help keep operations running smoothly behind the scenes, and also contribute to content like TikTok videos and trend-based content.

Responsibilities
  • Packing & Dispatch: Prepare and send out online orders with care and accuracy.
  • Customer Service: Respond to customer emails and DMs, and process returns/exchanges.
  • Content Creation: Brainstorm TikTok ideas, film and edit short-form videos, and post content focused on trends and behind-the-scenes content during office and shoot days.
  • Office Support: General light office duties to support day-to-day operations of the brand, including attending photoshoots.
What We're Looking For
  • Must be based in Sydney and able to work from our Northern Beaches office.
  • Must be available to work during January 2026 (our busiest period), and ideally also available in July 2026.
  • Confident, outgoing, and approachable personality.
  • Strong writing skills for professional emails and customer communication.
  • Organised and detail-oriented when handling orders and returns.
  • Comfortable being on camera and sharing creative social media ideas.
  • Very good understanding of social media trends and what performs well online.
  • Interest in fashion, content creation, and small business is a plus.
Perks of the Role
  • Be part of a small, growing brand with a fun and supportive team.
  • Get hands-on experience across multiple areas of e-commerce.
  • Flexible casual hours that fit around study or other commitments.
  • Opportunity for growth within the company.
How to Apply

Please email saskia@dearfrankie.com and isobel@dearfrankie.com with the subject line: [insert subject].

Include:

  • A short cover letter (introducing yourself, why you'd be a great fit, and your availability)
  • Links to your Instagram

#J-18808-Ljbffr

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