Engineering Lead

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.* Work alongside delivery squads to ship secure, resilient agentic capabilities and platform features.* Institutionalise engineering best practices: trunk‑based development, CI/CD, IaC, automated testing, continuous evaluation, and progressive delivery of AI features.* Identify gaps and opportunities to improve engineering throughput, quality, and developer experience; measure and improve lead time, change fail rate, and recovery.* Proven experience leading engineering teams that build and operate production LLM/agentic systems, platforms, or applied AI products.* Strong technical depth across Python, distributed systems, and cloud (preferably AWS); hands‑on with containers/Kubernetes, CI/CD, infrastructure‑as‑code, and observability.* Practical knowledge of LLM orchestration and retrieval: prompt and tool design, multi‑step planning, RAG, vector databases (e.g., pgvector, Pinecone, Weaviate, FAISS), embeddings, and caching.* Experience with one or more agent/LLM frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel) and with evaluation frameworks/testing strategies for AI systems.* Familiarity with fine‑tuning/adapters (e.g., LoRA), safety/guardrails, red‑teaming, prompt‑injection/jailbreak mitigation, and content filtering.* Demonstrated excellence in incident management, root‑cause analysis, and continuous improvement in high‑availability, high‑stakes environments.* Ability to manage budgets and optimise for cost, performance, and reliability; experience building cost telemetry and unit‑economics for AI workloads.* Strong stakeholder management and communication skills; ability to influence and educate across engineering, product, risk, compliance, and operations.* Highly regarded: Experience in payments/FinTech, risk/fraud detection, data governance and privacy (e.g., PCI awareness), and secure software development practices.* Business value delivered/enabled: Automation ROI, cost‑to‑serve, revenue lift, or cycle‑time reduction linked to Product/Value Stream OKRs.* Agent quality & safety: Task success/pass rates, factuality/hallucination rates, and evaluation coverage (offline and online).* Platform reliability: Meet or exceed SLO targets for AI platform availability and error budgets; proactive capacity and cost management.* Incident management: Ensure **rapid resolution** of platform incidents, with 100% post-incident reviews completed within 7 business days.* Operational readiness: 100% of releases meet defined operational readiness criteria prior to deployment.* Engineering effectiveness & adoption: Release cadence, developer experience measures, and number of squads successfully adopting agentic patterns.* Team engagement & growth: Retention, engagement signals, and progress against development plans.If you've got this far, then you might just be a great fit for us. Don'tThat's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles. At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
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