Insurance Administrator

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Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

About the role

This role's primary responsibility is to provide effective, solution-based support the Insurance Manager in providing our corporate group and stores with a professional and valuable service in the handling of their claims.

Your key responsibilities will include:

• Have a broad & technical approach to handling of all claims across all classes of general insurance
• Ability to analyse initial causation efficiently and professionally to provide & plans out an effective claims' response
• Collaborate with external claim manager to assist the entire claim journey, including:
• Preparing reports clearly and articulately
• Efficient follow up systems with all stakeholders
• Regular communication with insured
• Following up correspondence between insured, underwriters, assessors and alike
• Maintaining Claims Status Reports and or systems
• Ensure compliance with applicable legislation and adherence to policies and procedures both internally & domestically

Key performance indicators

• High level verbal and written articulation across all communication streams
• Great level of rapport and respect amongst colleagues and industry professionals
• Ability to respond to all enquiries and requests for action in a timely and appropriate manner, also could prioritise across many claims' variables
• Effectively close claims and keep open status cycle to a minimum
• Provide timely turnaround of requests

About you

• Proven experience (2+ years) in ISR claims or Casualty claims is essential
• Understanding and knowledge of Insurance Claims environment & regulatory changes
• Strong attention to detail with a commitment to delivering exceptional customer service
• Highly organised, with the ability to manage priorities in a fast-paced environment
• Professional, friendly and courteous manner
• Proven ability to work as part of a national team

What you should know

Aside from the usual things you should expect from any organisation, we also offer our team the following:

• Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
• Discounted hot/cold food and drink at our Head Office on-site cafe.
• Free flu vaccinations.

We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.

If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative
• IndustriesRetail

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