Specialist, Insurance Administration And Underwriting Quality

2 weeks ago

Melbourne, Victoria, Australia Cbus Super Fund Full time
Specialist, Insurance Administration and Underwriting Quality Join our Insurance Operations team in a key policy-specialist role ensuring the integrity of insurance administration and underwriting functions at Cbus Super Fund.
This position involves maintaining compliance with service standards and legislative requirements, managing complex queries, and driving quality assurance across insurance processes.
Responsibilities Manage the Underwriting mailbox and respond to queries professionally and promptly.
Support member-facing teams, the Insurer, and the Administrator with insurance-related queries and reviews.
Investigate and resolve complex and escalated issues, including those under the Delegated Authority Framework and cover commencement matters.
Conduct reviews and audits to support quality assurance initiatives.
Provide subject matter expertise for business initiatives, process improvements, and incident management.
Offer technical guidance on insurance administration and underwriting issues.
Maintain and improve the insurance quality framework to ensure compliance with policies and regulations.
Collaborate with the MEX Member Performance Quality Assurance program for oversight activities.
Contribute to projects and tasks as assigned by the Manager.
Key Selection Criteria Experience in insurance operations, preferably within superannuation, consultancy, or insurance sectors.
Expertise in superannuation insurance policies.
Strong technical knowledge of insurance processes, policies, and conditions.
Familiarity with commercial and reporting aspects of insurance.
Exceptional attention to detail and analytical skills.
Excellent communication skills, capable of conveying complex information clearly.
Ability to build and maintain relationships with stakeholders, including senior leaders.
Strong organizational skills to manage priorities and meet deadlines.
Commitment to delivering excellent member and employer experiences.
Team-oriented with a collaborative approach.
About Cbus Created by workers, for workers, Cbus Super is a leading Australian superannuation fund dedicated to supporting hardworking individuals across industries.
Recognized for its benefits and innovative investment strategies, Cbus remains committed to its member-first ethos as a proud Industry Fund.
Application Details If you meet the role requirements or are interested in applying despite not meeting all criteria, we encourage you to apply.
For application assistance, contact our Talent Acquisition Team at careers@cbussuper.com.au.
For more about working with Cbus, visit our website: cbussuper.com.au/careers.
Applications close on 21 July 2025.
Note: All vacancies are managed internally.
External agencies will be contacted if needed.
Additional Information Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Finance
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