Insurance Incident Analysts
4 weeks ago
We are seeking a skilled Insurance Incident Analyst to join a leading superannuation fund.
31st July, 2025As anInsurance Incident Analyst,you will support the management and remediation of insurance-related incidents and claims. This role is crucial in ensuring compliance with Fund policies, SIS legislation, and delivering high-quality outcomes for members impacted by insurance and claim-related events.
Duration:6 months
Location:Melbourne or Sydney (remote work option is available).
Key Responsibilities:
- Actively manage a portfolio of insurance and claim-related incidents, ensuring timely and compliant remediation.
- Maintain accurate incident and remediation records across both administrative and insurance functions.
- Coordinate and manage incidents and breaches involving multiple third parties (including administrators and insurers).
- Oversee the execution and quality of remediation and rectification actions performed by third parties.
- Conduct analysis and quality assurance on outcomes affecting impacted member cohorts.
- Hold third parties accountable for the timely and effective delivery of remediation plans.
- Make informed decisions within delegated authority and maintain appropriate decision registers.
- Ensure all incident and remediation activities meet applicable legislative, SIS, and organisational compliance standards.
- Actively manage a portfolio of insurance and claim-related incidents, ensuring timely and compliant remediation.
- Maintain accurate incident and remediation records across both administrative and insurance functions.
- Coordinate and manage incidents and breaches involving multiple third parties (including administrators and insurers).
- Oversee the execution and quality of remediation and rectification actions performed by third parties.
- Conduct analysis and quality assurance on outcomes affecting impacted member cohorts.
- Hold third parties accountable for the timely and effective delivery of remediation plans.
- Make informed decisions within delegated authority and maintain appropriate decision registers.
- Ensure all incident and remediation activities meet applicable legislative, SIS, and organisational compliance standards.
Essential Experience & Skills:- Proven experience in incident and remediation analysis, preferably in the superannuation and/or insurance claims domain.
- Deep understanding of superannuation industry processes, especially insurance within super funds.
- Solid working knowledge of SIS Act and SIS Regulations relevant to member remediation and incident handling.
- Experience managing third-party providers and holding them accountable for service performance.
- Strong analytical, communication, and stakeholder engagement skills.
- Proven experience in incident and remediation analysis, preferably in the superannuation and/or insurance claims domain.
- Deep understanding of superannuation industry processes, especially insurance within super funds.
- Solid working knowledge of SIS Act and SIS Regulations relevant to member remediation and incident handling.
- Experience managing third-party providers and holding them accountable for service performance.
- Strong analytical, communication, and stakeholder engagement skills.
How to Apply:
Please submit your CV and cover letter detailing your relevant experience and qualifications.
If you would like to express your interest or get more information about the position, please email Ala at recruit@desda.com.au
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