Collections Specialist – Late Stage Recoveries

Collections Specialist – Late Stage RecoveriesCollections Specialist – Late Stage Recoveries

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OnDeck Capital Australia is seeking an ambitious and enthusiastic Collections Specialist to join our Operations Team. If you're passionate about helping small businesses and thrive in a fast-paced environment, this is your chance to make a real impact.

As a Collections Specialist, you'll manage a portfolio of late-stage recoveries, using your exceptional communication and negotiation skills to resolve outstanding balances. You'll work directly with customers and third parties like solicitors and field agents, playing a crucial role in our commercial recoveries process.

We're not your typical lender. We've been named one of Australia's Top 5 employers for the last 4 years because we combine a passion for small business with cutting-edge technology. Our mission is to provide small businesses with a frictionless and scalable credit experience. We are looking for someone who shares our culture of being open, empowered, and having fun along the way

Your Responsibilities:

• Manage a late-stage recoveries portfolio, making and taking a high volume of calls.
• Skip trace accounts to gain new information and contact customers.
• Negotiate payment arrangements and settlements with a customer-centric approach.
• Liaise with third parties, including field agents and solicitors.
• Adhere to all legislative and internal policy guidelines.
• Assess financial hardship applications and find resolutions.
• Work as part of a team to achieve individual and departmental goals.

What We're Looking For:

• At least 1 year of experience in a financial services collections role, with a focus on late-stage collections and skip tracing.
• Proven ability to build rapport and handle objections while negotiating.
• A positive, team-oriented attitude.
• Strong analytical, investigative, and problem-solving skills.
• Proficiency in Microsoft Suite; Salesforce experience is a plus.
• Experience in litigation is highly regarded.

Why Join OnDeck?

• Make a real difference: You'll help small businesses thrive, one conversation at a time.
• Be a part of our success: Have a meaningful impact on the company's future.
• Enjoy our culture: Work in a collaborative, fast-paced, and fun environment.
• Hybrid work model: Enjoy the flexibility of working from home one day a week.
• Great perks: Fully stocked kitchen, team events, and health & well-being initiatives.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service

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