Debt Recovery Professional

2 days ago

Sydney, New South Wales, Australia beBeeDebtRecovery Full time $80,000 - $120,000
Job Title: Debt Recovery Specialist

Finstro is seeking a highly skilled Debt Recovery Specialist to join our late-stage recovery team.

The successful candidate will be responsible for efficiently and effectively recovering outstanding debts through negotiation, payment arrangements, settlements, and legal proceedings.

This role requires a strong understanding of debt recovery processes, excellent communication skills, and the ability to work collaboratively with external stakeholders, including solicitors, mercantile agencies, and insolvency practitioners.

Key Responsibilities:
  • Manage high balance late-stage recovery and bad debt portfolios, identifying optimal strategies for resolution.
  • Escalate cases as necessary for legal action, insolvency or external debt collection intervention that will yield the best result and most cost-effective outcome for the customer and Finstro.
  • Assess delinquent accounts for potential legal action, considering risk, cost, and likelihood of recovery and determine the appropriate course of action.
  • Stay updated on case law, regulatory changes, and industry trends impacting legal debt recovery.
  • Maintain detailed and audit-ready records of all debt recovery activities, including call logs, negotiations, and legal proceedings.
  • Prepare weekly/monthly reports, including collection rates, settlement success rates, and legal case updates/outcomes.
  • Minimise unnecessary complaints through effective dispute resolution and adherence to compliance frameworks, taking a firm but fair approach when liaising with customers.
Experience and Skills Required:
  • Minimum of 5 years of experience in commercial collections, bad debt recovery or a related field.
  • In-depth knowledge of relevant financial regulations and laws.
  • Exceptional communication, interpersonal, negotiation and conflict resolution skills, both written and verbal, with the ability to handle complex customer interactions professionally.
  • Strong analytical skills and data-driven decision-making skills, with proficiency in multiple Loan Management, CRM systems and using multiple systems to work accounts.
What We Offer:
  • Competitive compensation package including superannuation and benefits.
  • Opportunity to work with cutting-edge technologies in a dynamic and innovative environment.
  • Flexible work arrangements – Flexible from suitable location as agreed with Manager.
  • Collaborative and supportive team culture.

Candidates must be in and authorised to work in Australia.


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