Medical Receptionist
2 days ago
Apex Radiology at O'Connor is seeking an experienced Part-Time Medical Receptionist to be part of our team as the face of our organisation, delivering the highest standards of service to patients, referrers, and the community. This is a Part-Time position of 46 hours per fortnight.
Reporting to the local Administration Supervisor, your responsibilities will include:
- Representing Apex Radiology as the first impression of the practice by meeting and greeting patients at the front desk.
- Answering the telephone and responding to patient enquiries in an efficient and sensitive manner.
- Making patient bookings while maximising appointment slots.
- Informing patients of relevant preparation, costing estimates, and requirements to present relevant concession cards.
- Actioning patient referrals as part of a multi-disciplinary team comprising fellow Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers, and Nuclear Medicine Technologists.
- Self-leading with a consistent Patient First approach.
- Demonstrating a passion for quality patient care and the healthcare industry.
- Having previous medical receptionist experience using patient entry or bookings systems – Medical Imaging, GP or Allied Health (highly desirable).
- Exhibiting excellent communication skills to build rapport with patients, referrers, and staff through listening, speaking, and writing.
- Displaying compassion and empathy while remaining calm under pressure.
- Working autonomously as well as part of a team.
- Maintaining a keen eye for detail to ensure accurate data entry into our RIS system, as well as EFTPOS and cash handling.
- Proven competency with technology and the ability to use multiple platforms simultaneously.
We offer casual hours with a leading professional company, including:
- Modern working facilities.
- THRIVE Wellbeing Program offering Emotional, Financial, Physical, and Social opportunities.
- Specialist expertise and a chance to expand your medical terminology and knowledge.
- Career and Professional Development opportunities.
- Access to our Employee Assistance Program (EAP).
Entry level
Employment typePart-time
Job functionHealth Care Provider
IndustriesHospitals and Health Care
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