Inbound Sales Representative

2 weeks ago

Melbourne, Victoria, Australia Enforcer Full time
Overview

Inbound Sales & Customer Service Officer – Be the Voice of Enforcer Group. Based in Keysborough, Victoria, Australia. The role is the first point of contact for our customers, delivering top-tier service and reflecting Enforcer Group's professionalism and reliability.

What You'll Do
  • Be the First Point of Contact: Answer inbound calls promptly, warmly, and professionally – making every customer feel valued and heard.
  • Process with Precision: Handle incoming sales enquiries, process orders, and manage quote requests efficiently through phone and email.
  • Provide Walk-in Support: Welcome and serve customers who visit our Keysborough showroom with a helpful, solution-focused attitude.
  • Create and Follow Up Quotes: Prepare accurate quotes and follow up to maximise conversion and customer satisfaction.
  • Support Across the Board: Carry out various admin tasks and assist internal teams to keep operations running smoothly.
What You'll Bring
  • Minimum of 3 years' experience in inbound sales or customer service, ideally within a B2B or product-based environment.
  • A passion for providing a seamless and positive customer experience.
  • Strong multitasking and organisational abilities – you can juggle tasks while keeping your cool.
  • Clear and fluent English communication skills (verbal and written).
  • High attention to detail and solid admin capabilities
  • Confidence using web-based platforms and CRM or order management systems.
  • A warm, positive attitude with a genuine 'can-do' mindset.
  • Must be Melbourne-based and ready for an immediate start.
Why Enforcer Group?

We're more than a supplier – we're a team that delivers reliable, safety-first solutions Australia-wide. At Enforcer Group, we value your growth and reward performance. Join a collaborative environment where professional development is encouraged, achievements are celebrated, and your impact is recognised.

  • Ongoing training and career development
  • Opportunities for advancement within a growing company
  • Monthly performance-based bonuses
  • Team-building activities and quarterly social events
  • A supportive, fun, and motivated workplace culture
Application Process

To help us get to know you beyond your resume, please respond briefly (3–5 sentences) to the following questions and send your answers via email to

  • What excites you about providing customer support at Enforcer Group?
  • Share an example of a time you turned a challenging customer interaction into a positive experience.
  • How do you stay organised and maintain accuracy when handling multiple enquiries?

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