Service Sales Manager

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Direct message the job poster from Delta Electronics

Thomas Delta Electronics Thailand Recruiter

Established in 1971, we are an energy-saving solutions provider with core competencies in power electronics and automation. Headquartered in Taiwan, we invest 6% - 7% of our annual sales revenues into R&D and have worldwide R&D facilities in China, Europe, Japan, Singapore Thailand and the US. As a frequent recipient of international awards and related recognition for innovation, design and corporate social responsibility, we are proud to have been selected for 11 years running now for the prestigious Dow Jones Sustainability World Index [DJSI World]. Across Australia and NZ we have investments and plans in place for our rapid expansion over the next 5 years into the Renewable Energy Solutions, Industrial Automation, Power Quality, LED Lighting, Display and Control Room, Mission Critical Infrastructure, Electric Vehicle Charging and Energy Storage spaces.

Now is a terrific time to join our team, as together we embark on our exciting growth journey in the APAC region

Position Overview:

This is a sales role for defining and selling a range of preventative maintenance and corrective maintenance services to support the customer's reliable operation of Delta products and solutions, throughout the product life cycle. To ensure those services are effectively marketed and promoted to customers. Maintaining and building longterm customer relationships. To ensure sales budgets for allocated accounts and or territories are achieved.

Requirements and responsibilities of the role:

• Responsible for Service Sales in Australia, New Zealand, Papua New Guinea, and pacific islands.
• Cooperate with Delta Services Management, the Sales Department, the Business Group teams, to create new service offerings, and to prepare the new service offerings for marketing and sales.
• Define service pricing and profitability.
• Achieve the order intake, sales, price, profitability and growth objectives for the Delta Services business.
• Maintain Named Accounts, Business Group and Territory sales business in accordance with the designated sales targets.
• Business Development initiatives within the prioritised Business Groups and Territories, to meet the customer's needs and promote opportunities for sales of Delta's services.
• Prepare quotations, participate in tender preparation, and maintain CRM data accuracy.
• Maintain close relationships with Named Accounts, discussing customer requirements and creating solutions.
• Assist in preparing and overseeing preparation of contract documents for recommendation to senior management and then subsequent negotiation with clients.
• Follow up on any customer complaints about relevant company deliverables, and aim for satisfactory solutions from both Delta's and customer's viewpoints.
• Monitor competitor activities and market trends, and attendance at industry association meetings, seminars and trade functions etc, and effectively communicate market intelligence.
• Plan and report on customer calls, product requirements and provide regular progress reports and sales outlooks as directed by Delta management.
• Be aware of the Delta's and your own obligations under the Occupational Health and Safety Regulations as well as the company's documented Quality Management system.
• Participate in sales meetings, ensure accurate forecasting, and attend Manager One-on-One meetings as requested, and ensure effective teamwork and communication.
• Ensure all activities comply with legal and ethical requirements. Comply with the Delta's policies and procedures.

Qualifications for the role:

• 4+ years of Sales experience selling into End User accounts and Sales Partner accounts, inclusive of 1+ years of Service Sales experience.
• Sales experience working at Vendor (OEM) technology companies is desirable, but not essential
• Tertiary or Trade qualifications in a technical field is essential – within the field of electrical, mechanical or mechatronics is desirable.
• Familiar with B2B sales processes, with experience is developing new service offerings (SOW, Value Pricing, Business Intelligence, Value Selling, etc.)
• Familiar with selling into complex value chains, consisting of Sales Partners, Distributors, Contractors, Named Accounts, Consultants, across many diverse product-lines and customer segments.
• Expert knowledge of sales techniques, customers, customer relations, market dynamics and trends, and in-depth knowledge of products and product applications.
• Understand major competitor's tactics, organization, distribution strategy, and pricing while keeping management informed of trends and changes.

Skills:

• Proven ability to operate in an autonomous, self-sufficient environment
• Proficient and detailed approach in Tender Document preparation and Quote preparation
• Proficient in Microsoft office applications
• Experience using CRM tools for sales territory management
• Ability to handle a complex End User and Channel Partner Ecosystem
• Strong communication, networking and relationship building abilities
• High levels of motivation and activity levels to apply adequate coverage to major, new and existing accounts
• Creative mindset to assist with Demand Generation activities to increase service sales

Delta Electronics is at the forefront of innovation, providing energy-efficient solutions that make a difference. Join our team and be part of a company that values growth, development, and excellence. We offer a competitive salary, long-term career growth, and the opportunity to work on exciting projects that shape the future of our industry.

Ready to Lead?

If you have the right skills, experience, and passion for succeeding in this role, please submit your cover letter and resume for consideration.

Delta Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Want to apply?

If you are confident, you possess all of the above, then hit the "apply now" but

ton today(We thank you for your interest in this position however due to the volume of applications we receive only successful candidates will be contacted).

Have any further questions? You can reach out directly to our HR team at natalia.gutierrez@deltaww.com.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• IndustriesAppliances, Electrical, and Electronics Manufacturing

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