Office Coordinator

We're seeking an enthusiastic Office Coordinator to join our dedicated NDIS Services Team. As the first point of contact for callers and visitors to the office, this role is responsible for providing an efficient, positive, professional and welcoming environment within the Brotherhood of St Laurence (BSL) Disability Services Division.

• Location: North East Melbourne Area – based at our BSL NDIS Whittlesea Office (South Morang, VIC 3752).
• Salary: A competitive remuneration package ranging from $78,862.07 – $84,561.95 per annum + 12% superannuation.
• Type of Employment: Permanent, Full-time (38-40 hours per week).

This isn't just a job, it's a mission to create lasting change.

• Cultural Values: A work environment that respects and actively supports diversity through provisions such as ten (10) paid days Aboriginal and Torres Strait Islander Cultural Leave.
• Diversity and Inclusion: Access to additional leave entitlements such as Reproductive Leave, Gender Affirmation Leave, Cultural Leave and Family and Domestic Violence Leave.
• Benefits: Including 17.5% leave loading on annual leave, rostered days off, the option to claim up to $18,500 per year via salary packaging, discounted health insurance, discounted child care and optional free flu shots each year.

At the Brotherhood of St Laurence, we see possibilities.

We believe in unlocking potential and not being defined by limitations. We champion choice, community, and individual strengths, helping individuals thrive, not just survive.

Join a passionate, mission-driven team dedicated to lasting change. We work to create a more compassionate and inclusive society where everyone, regardless of ability, can fully participate.

Collaboration is key. We value and work closely with families, friends, and carers, recognizing their crucial role in creating a supportive community. Because support matters.

With over 90 years of working alongside policymakers and the community, our legacy of advocating for poverty prevention and systemic change speaks volumes.

Ready to make a difference? Use your skills to empower individuals and build a more just society with BSL.

As an Office Coordinator, your role is a pivotal function in the National Disability Insurance Scheme (NDIS). You are responsible for providing professional and efficient administration support and customer service. You will ensure quality and reliable systems and procedures are developed in order to support team members based at the office.

As the first point of contact for callers and visitors to the office, you will provide a positive, professional and welcoming environment. You will work closely with Senior Managers to ensure the office is operating effectively through the efficient coordination of administration and business operations. As an Office Coordinator, you will be responsible to oversee general day to day tasks in order to maintain a safe, efficient and well-functioning work environment.

We are seeking applicants who have:

• Proven experience in an intake, data entry or administration role
• Highly developed administrative and time management skills
• Proven experience working in a team environment that require staff to pivot from one task to another flexibly and within short notice
• Demonstrated experience in providing professional and friendly customer service to the community in customer facing environments
• Lived experience with disability or awareness of the impact of existing or acquired disability upon individuals, families, carers and the community
• Highly developed communication, listening and relationship building skills
• Experience in working alongside community towards common goals
• Confidence using a variety of computer programs and equipment and ability to enter information accurately
• Experience with highly accountable processes that are subject to external review

Apply to join us and help lead this exciting new phase of Disability Services.

When completing your application, please upload each document as a separate attachment.

Your application must include:

• A tailored cover letter
• A current resume showcasing demonstrated skills and experiences
• A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description

For confidential conversations or enquiries, please contact Debbie Anderson (Senior Manager – Local Area Coordination, NDIS Services).

• Email: Debbie.Anderson@bsl.org.au
• Phone: 0490 120 055

Sunday 5th October 2025 at 11:55 pm.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.

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