Experience And Engagement Officer(Volunteer)

Experience and Engagement Officer(Volunteer)

Experience and Engagement Officer(Volunteer)

JOB TITLE : Experience and Engagement Officer

JOB TYPE : Volunteer position (2-3 hours per week)

LOCATION : Work from home (BYO device) and committee meetings

SUPERVISOR / MANAGER : Chief People Officer

OVERVIEW :

Hello Initiative (HI) operates within the youth justice domain in Western Australia. The Experience and Engagement Officer will support the Chief People Officer (CPO) in cultivating a positive, inclusive, and values-aligned volunteer experience across all stages of the volunteer lifecycle. This role plays a key part in strengthening organisational culture by contributing to initiatives that build community, support wellbeing, and promote engagement. With a strong focus on relationship-building and continuous improvement, the Experience and Engagement Officer will help ensure that every volunteer feels connected, supported, and empowered to contribute meaningfully to HI's mission.

MAIN DUTIES / RESPONSIBILITIES :

• Support the CPO in developing and implementing initiatives that strengthen organisational culture and alignment with HI's values.
• Contribute to internal culture-building initiatives, including values workshops, and cross-team collaboration efforts.
• Design and support volunteer lifecycle touchpoints such as onboarding, recognition, exit reflections, and engagement check-ins.
• Assist in planning and delivering events focused on community, team bonding, and professional development.
• Assist with documentation and communications that enhance team cohesion, such as internal newsletters, onboarding materials, and wellbeing resources.
• Support the CPO with change management efforts and capability-building across the organisation.

SKILLS & EXPERIENCE

Qualifications :

No specific qualifications requiredOngoing study or qualifications in Human Resources, Organisational Psychology, or related fields viewed positivelyA valid Working with Children Check will be required

Experience :

Experience in human resources, organisational development, volunteer engagement, or similar roles will be viewed positivelyExperience working in youth justice, community organisations, or not-for-profit / startup settings viewed positively

Necessary Skills :

A keen interest in People & Culture and a desire to learn more about people practices and proceduresPassion for fostering inclusive, supportive, and people-centred culturesStrong interpersonal and written communication skillsOrganisational and administrative capabilities, with attention to detailAbility to handle sensitive and confidential information professionallyCapacity to work both autonomously and collaborativelyHigh cultural sensitivity and adaptabilityPassion for youth justice and HI's mission

VOLUNTEERING AT HI :

HI provides volunteers with many opportunities to give back to our community and make a direct impact in youth justice.Personal and professional development is a focus, with opportunities to gain valuable skills and experiences across strategic planning and various project working groups.HI volunteers enjoy a welcoming and supportive environment, with friendly and respectful people who genuinely appreciate each other's contributions.HI recognises that volunteers have busy lives and are flexible in terms of schedule; work hours, locations, and general autonomy around how volunteers perform their duties.HI prides itself on an innovative approach to program development and idea incubation, welcoming new initiatives from volunteers, exposing volunteers to modern approaches to problem-solving.Volunteers are highly valued and respected, with transparency and equal opportunities for everyone.HI provides training and learning opportunities to enhance volunteers' skills and knowledge in new ways of working and domain specific information (e.g., Human Centred Design Thinking and the Youth Justice system in WA).Volunteers have access to knowledgeable and supportive leaders who are passionate about the organisation's mission and goals.Volunteers have the potential to take charge and lead, with opportunities for increased autonomy and responsibility.

Hello Initiative is an equal opportunity employer and encourages Aboriginal and Torres Strait Islander peoples, people with disabilities, people of all backgrounds including LGBTQIA+ individuals and people from diverse cultural and linguistic backgrounds to apply for positions within our organisation .

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