Quality Assurance Manager

Job Description

About the Opportunity

Located within the Provost portfolio, the newly established Online Strategy Unit will drive the creation and implementation of a transformative vision for online education programming through strategic leadership and oversight of the growth and expansion of the University's online learning programs.

Building on Griffith's already well-recognised synchronous and hybrid online offerings, the Unit will develop a suite of degrees in partnership with all Academic Groups for delivery in a cutting-edge, high-quality, technology-enabled, and student-focused learning design model.

We are seeking a highly detail-oriented and professional Quality Assurance Manager to lead quality management and support across our portfolio of on-demand programs and courses. In this pivotal role, you will develop and execute a comprehensive quality assurance strategy, ensuring high standards are met throughout the design, delivery, and review phases. As the primary point of contact for quality and compliance within the Online Strategy Unit (OSU), you will play a key role in maintaining and enhancing the integrity of our learning and teaching practices.

Key Responsibilities

1. Lead the coordination, implementation, and ongoing enhancement of a comprehensive Quality Management System, ensuring alignment with university policies, regulatory requirements, and industry best practices.
2. Champion inclusive education by supporting adherence to Universal Design for Learning (UDL) principles in all OSU course design activities.
3. Ensure courses and programs align with established adult learning and pedagogical standards outlined in the OSU Design Framework.
4. Drive innovation and continuous improvement across the OSU, enhancing the student learning and assessment experience through evidence-based strategies and stakeholder engagement.
5. Oversee regular course and program maintenance activities, including scheduling and delivery of long-term review cycles.
6. Support risk management processes to ensure compliance with university and regulatory frameworks.
7. Use data-driven approaches to monitor and evaluate course and program delivery, identifying improvement opportunities and ensuring quality standards are upheld.
8. Prepare and deliver regular quality assurance reports, providing actionable insights to improve program delivery and the overall student experience.
9. Collaborate closely with stakeholders across the OSU on quality assurance initiatives, fostering a culture of continuous improvement.
10. Assist in the preparation and coordination of regulatory audits, particularly for OSU pilots and innovations, ensuring compliance and audit readiness.
11. Contribute to other tasks and initiatives as required, in alignment with the objectives of the work unit and the role's expectations.

About you

Bachelor degree in a related field, or other tertiary qualification in combination with relevant industry experience in quality assurance and learning design (in the context of higher education), and comprehensive knowledge of Quality Assurance.

Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.

What we can offer

This is a continuing opportunity based at Logan. As Griffith is a multi-site University, you may be required to work across other locations.

HEW 8 Salary – base range is $113, $127, % super. Full package range - $133, $149,670.98.

Additional Information

Why join Griffith?

As a values-led organisation, Griffith University has created a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on-campus and work-from-home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health, Safety, and Wellbeing initiatives – on-campus Gym facilities

At Griffith, we're committed to providing a safe and inclusive environment for all. If you require any accommodations, please let us know so we can support your full participation in our recruitment process.

Griffith University values diversity, inclusion, and flexibility. We encourage Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds, to apply. For more information, please visit our Equity, Diversity, and Inclusion page. Griffith University maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, refer to Griffith's Modern Slavery Policy.

How to apply

Please submit your application online, including:

• A covering letter outlining your suitability for the role, referencing the qualifications and the position description.
• Current curriculum vitae/resume with full contact details.

For application and recruitment advice, contact Laura Whitworth, Talent Acquisition Partner, at

Closing date: Wednesday, 3rd September, at 11:59 pm. All applications must be submitted online.