Operations Coordinator

4 weeks ago

Brisbane, Queensland, Australia InvoCare Full time
Overview

Join to apply for the Operations Coordinator role at InvoCare.

InvoCare is an industry leader within the funeral industry, operating over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Responsibilities

As an Operations Coordinator you will coordinate funeral operations to InvoCare quality standards by:

  • Assessing ongoing daily work requirements and coordinating operational activities
  • Responding flexibly to match client needs with available resources and carry out Funeral Arrangers' special requests and service innovations as instructed by client families
  • Preparing and monitoring documentation including staff rosters, daily work schedules, staff records, funeral documents and timesheets
  • Respond appropriately to requests, concerns, complaints and unforeseen circumstances
  • Coordinate and direct funeral teams to accurately follow instructions aligned to the funeral arrangements
  • Monitoring workplace and operational issues
  • Promoting funeral practices and InvoCare service delivery standards
Qualifications
  • Supervisory experience in a service-driven organisation or the ability to learn quickly
  • Be at ease working with grieving families and the deceased
  • The ability to balance supervisory responsibilities and the need to work closely with management with funeral responsibilities and working with other staff
  • Plan, organise and conduct an event so that it runs smoothly within timelines
  • Strong customer service ethos and commitment to service delivery
  • Good attention to detail and the ability to follow direction
  • Sensitivity, along with a comfort to circumstances involving grieving people
  • In a fit state of physical and psychological health to be able to adequately perform manual handling, manage stress and carry out the inherent requirements of the position
Benefits
  • Reward and recognition programs
  • Tailored induction and training programs
  • Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events
How to Apply

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

To learn more about careers at one of the InvoCare brands please visit our careers page:

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

Job details
  • Seniority level: Associate
  • Employment type: Full-time
  • Location: Brisbane, Queensland, Australia
  • Job function: Administrative and Customer Service
  • Industries: Individual and Family Services
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