Operations Centre Analyst

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Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board

At CHC, we pride ourselves on our values and culture:

• Accountability: Take pride and ownership of our actions and results.
• Collaboration: Working together with transparency and trust to drive continuous improvement.
• Care: Creating a safe and sustainable environment for all.
• Integrity: Doing what's right and fostering a culture of respect.
• Excellence: Prioritizing quality services and setting industry standards.

Role Summary

Operations Centre Analyst

Nowra, NSW

CHC Helicopter is a leader in the provision of helicopter support to the offshore energy market, search & rescue, and government departments, as well as organizations requiring helicopter maintenance, repair, and overhaul services through its Heli-One division.

For more than 75 years, CHC Helicopter has provided safe, reliable, and cost-effective helicopter services in some of the most remote and challenging environments around the world. Our dedication to safety and reputation for quality and innovation help our customers reach beyond what they thought possible.

CHC Helicopter is looking to appoint a suitably qualified and experienced Operations Centre Analyst to join our fast-paced team in Nowra, New South Wales.

This role is a key member of the Defence Search and Rescue contact management team and responsible for the management, coordination and control of aircraft life support role equipment, deployment planning, crew scheduling and travel across the DSARS contract. This role is responsible for ensuring that all travel requirements are planned and arranged for pilots, engineers, aircrew and support staff on DSARS contract.

This position will work closely with Contract Manager, bases, ROCC, Engineering teams and department to ensure crew members and their equipment are in place and ready to work at their assigned duty location.

Key Responsibilities

• Roster Management: Ensuring adequate coverage across all locations, including planning for deployments, leave, and training activities – such as simulator sessions.
• Travel & Scheduling: Planning and scheduling all travel related activities in line with roster management.
• Deployment Support: Providing logistical support under the direction of the DSARS Contract Manager. This may involve securing critical supplies such as fuel and other essentials, particularly in remote or isolated locations.
• Life Support and Role Equipment Oversight: Actively managing all contract-assigned equipment, including but not limited to:
  • Uniforms and Personal Protective Equipment (PPE)
  • Harnesses and harness assemblies
  • Immersion suits
  • Flight and mission helmets
  • Other mission-critical role equipment

The role also includes the onboarding and offboarding of personnel, ensuring all issued equipment is appropriately tracked, maintained, and returned in accordance with company procedures.

Qualifications, Skills & Attributes

Qualifications & Experience

• Proven experience in operations coordination, logistics, or scheduling within aviation, defence, or similar high-paced environments.
• Familiarity with crew rostering, travel planning, and deployment logistics.
• Experience managing equipment and supplies, preferably in remote or challenging locations.
• Prior exposure to aviation support operations or contract-based service delivery is highly desirable.

Skills & Competencies

• Strong organisational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills to liaise effectively with internal teams and external stakeholders.
• Proficiency in Microsoft Office Suite and scheduling/travel management systems.
• High attention to detail, especially in tracking equipment and managing personnel movements.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.

Personal Attributes

• Proactive and solution-oriented mindset.
• Flexible and adaptable to changing operational needs.
• Commitment to safety, compliance, and procedural integrity.
• Willingness to support occasional out-of-hours or emergency coordination tasks.

Additional Requirements

• Ability to obtain and maintain relevant security clearances if required.
• Valid driver's license and ability to travel as needed.
• Ability to travel interstate when required.

Applicants must be an Australian citizen and be able to hold and maintain applicable clearances as required for the position.

At CHC we believe a diverse workforce makes us stronger. We want our people to be proud of who they are and where they come from. We will support our colleagues to work safely together, take care of each other and feel empowered and valued in sharing ideas as we create an organisation where we celebrate our differences.

Our commitment to maintaining and growing a diverse and inclusive workforce where everyone can achieve their full potential will ensure a strong and sustainable future for everyone.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, all genders, the LGBTI+ community, mature workers, people with disabilities and people from diverse backgrounds.

We reserve the right to close this advertisement or start interviewing suitable perspective applicants without waiting for the full advertising period to end. Therefore, we urge suitable applicants to submit their application as soon as possible.

We reserve the right to contact only shortlisted candidates.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Management and Manufacturing

Industries: Technology, Information and Media

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