Business Analyst

3 days ago

Council of the City of Sydney, Australia Aurec Human Capital Group Full time

Business Analyst

Industry: Telecommunications

Day Rate Contract $

Initial 12-Months

Hybrid Role: Sydney & WFH

Network | Telco | NOC | ITIL

The Role

Play a key role in integrating service management solutions between two major telecommunications providers, aiming to establish a robust 'assurance bridge' between their Network Operations Centres (NOCs).

Responsibilities

- Design and oversee the implementation of an assurance bridge to ensure smooth coordination between the two NOCs.
- Facilitate and document the integration of service management processes between ServiceNow and other platforms.
- Apply ITIL frameworks and conduct detailed system evaluations to align business processes across both organizations.
- Develop and present cost-effective solution options beyond standard A/B choices, particularly for wholesale partners.

Desirable Skills

- Proven experience as a Business Analyst in service management or ITSM environments including ITIL.
- Telecommunication industry experience, preferably with an understanding of Network Operations Centres (NOCs)

If you would like to be considered for this role, please apply and submit your resume. For more information, please contact Steffan Rees of Aurec Recruitment.

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