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APS3 Service Support Officer

4 weeks ago

Lismore City Council, Australia Hudson AU Full time
Overview

We are looking for an APS3 Service Support officer to work with our client in Lismore, NSW. This is a great opportunity in the Federal Government Space.

Contract: 12-month labour hire role

Pay: $45 per hour + super

Compliance: WWCC will need to be able to be obtained; baseline will need to be obtained. Australian citizenship is required as candidates need to be able to obtain baseline clearance.

Responsibilities
  • Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
  • Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
  • Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
  • Provide support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
  • Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks and deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
  • Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
Ideal candidate
  • We are looking for candidates with demonstrated professional experience in the conduct of business operations and supporting service delivery within a health service and or government environment.
    • Strong written and verbal communication skills are required to be successful in this role.
    Mandatory requirements
    • Currently hold or have ability to obtain a Working with Vulnerable People registration OR
    • Currently hold or ability to obtain a Working with Children check

Interested? Make sure to apply

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.


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