Program Support Officer

3 days ago

Lismore, Australia Northern Rivers Community Gateway Full time

Program Support Officer - Rainbow Region Kids
Use your admin skills to make a difference
Join a values-driven team supporting children and families across the Northern Rivers

Northern Rivers Community Gateway has been delivering the **Rainbow Region Kids** program for many years. This well-established, accredited program provides before school care, after school care, and vacation care for primary school-aged children at various locations across the region.

Our dedicated team creates inclusive, safe, and enriching environments for children to thrive — and now we're seeking a committed **Program Support Officer** to join our Lismore office team (30 hours per week).

Your Role
As Program Support Officer, you will provide vital administration support to the Rainbow Region Kids team, helping ensure smooth delivery of our services across the region. Your responsibilities will include:

- Enrolments, bookings, attendance confirmation and support through the **OWNA childcare management system**
- Fee allocation, receipting and reconciliation
- Administering inclusion support hours online
- Supporting families and carers with enrolment and account queries via digital platforms
- Generating analytical data and reports from OWNA as required
- Supporting general office and team administration
- Building and maintaining positive relationships with families, schools and stakeholders
- Participating in staff meetings and additional duties as requested

What We Offer
- Attractive salary packaging options (take home more pay)
- Bonus leave during the Christmas period (in line with policy)
- Discounts on RRK enrolments for your children
- Access to Employee Assistance Programs (EAP)
- Ongoing training and development opportunities
- Free monthly catered staff breakfasts
- Regular team building and wellness initiatives
- Opportunities for career progression
- A supportive, inclusive team culture and meaningful work in the beautiful Northern Rivers region

Skills, Experience and Qualifications
**Essential**
- Qualifications and/or experience in business administration or a related field
- Excellent communication skills, both verbal and written
- Strong attention to detail and time management
- Ability to work collaboratively as part of a team
- Willingness to learn about statutory and funding requirements in children’s services
- Competency using Microsoft Office 365 and digital platforms

**Desirable**
- Experience using **OWNA** or other childcare management systems

**Additional Requirements**
- Current NSW Working with Children Check
- National Police Check
- A valid Driver’s License

Whether you're an experienced administrator, returning to the workforce, or looking to grow your skills in a values-driven organisation, we’d love to hear from you. This role offers the opportunity to support vital children’s services, with potential for long-term career growth in the Rainbow Region Kids program.

For more information, contact:
Ben Barratt - People & Culture Officer

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