Seasonal Retail Team Member

4 weeks ago

Townsville, Queensland, Australia City Beach Full time

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role

As a Seasonal Retail Team Member, you will be a key member of our team, responsible for delivering an exceptional experience for our customers during the seasonal Christmas period. Your duties include ensuring customer satisfaction through product knowledge, customer service, and offering solutions. You will help create a shoppable environment by keeping the shopfloor neat, tidy, and stocked with the latest products, and by setting up for promotions and sales.

What you'll be doing

  • Providing a superior customer experience for each person who walks through our store.
  • Ensuring our stores are open and ready to be shopped.
  • Managing stock movement, optimizing sales, filing, tidying the shopfloor, and setting up for promotions and sales.
  • Maintaining high standards of store presentation in collaboration with the store team.
  • Demonstrating strong product knowledge, researching, and describing product features and benefits.
  • Recommending, selecting, and helping locate products based on customer needs.
  • Supporting the store leadership team with assigned tasks in line with departmental expectations.
  • Reporting safety hazards or concerns immediately to management to ensure a safe environment.

What we're looking for

  • Previous experience in a customer-service role is desirable.
  • A strong focus on delivering outstanding customer service.
  • Ability to work in a fast-paced environment and multi-task for multiple customers.
  • An energetic, enthusiastic approach to store operations and a personable manner with customers.

The benefits

  • 30% team member discount for you, your friends, and family.
  • Partnerships with industry leaders offering discounts on products and memberships, including:
    • Access to a free Employee Assistance Program.
    • 15% discount on Goodlife and Fitness First Gyms memberships.
    • Discounts on Studio Pilates and City Cave.
    • Up to 15% off at Strike Bowling & Holey Moley.
  • Opportunities for career progression within Stores, Head Office, or Distribution Centre.
  • In-store competitions and sales incentives.
  • Gift cards for milestones and yearly anniversary certificates.
City Beach values diversity and is committed to creating an inclusive environment that respects and celebrates individual differences. We ensure everyone is treated with dignity and respect.
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