
Inbound Contact Centre- Customer Sales Representative
2 days ago
The NRMA Sydney, New South Wales, Australia
Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership.
Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add value to our members\' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy and a passion to help others.
Our contact centre is a great place to grow your knowledge and skills which can help you expand your career further at the NRMA.
What You Need To KnowWe are looking for full-time employees to work 35 hours per week on a rotational roster between the hours of 8am-6pm, Monday to Sunday. This is a hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney and Central Coast offices as directed. The start date for this position is the 13th of October.
What You'll Bring- Ability to thrive in a fast-paced, high volume call centre environment
- High level of resilience and the ability to persevere through challenges with a "can do" attitude
- Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
- Comfortable working autonomously as part of a hybrid Sales team within a rostered contact centre
- Effective listening and communication skills to determine the customer\'s needs
- Initiative to support the customer with product suggestions to address their needs
- Confidence in working with KPIs and targets in our customer needs-based inbound sales environment
- Strong computer literacy skills including the ability to navigate multiple product and customer systems with proven accuracy and attention to detail
- Excellent team working skills where support and respect for colleagues is valued
Follow the apply link to submit your CV and to answer some initial screening questions.
Shortlisted applicants will be invited to complete a more in-depth online screening interaction (via email - please check your junk inbox). Successful candidates will then be invited to attend a virtual information session to learn more about the role and what it is like to work with us here at The NRMA.
If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.
What's in it for you?To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:
- Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly
- Shift loading for working weekends and public holidays
- Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $466)
- 5 weeks annual leave
- ME day - one extra day of paid leave per year after 12 months, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on NRMA Insurance
Know you Belong
At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
- Recognised by Reconciliation Australia for our 'Stretch' Reconciliation Action Plan
Entry level
Employment typeFull-time
Job functionCustomer Service
IndustriesCivic and Social Organizations
Referrals increase your chances of interviewing at The NRMA by 2x
Get notified about new Inbound Sales Representative jobs in Sydney, New South Wales, Australia.
#J-18808-Ljbffr
-
Sydney, New South Wales, Australia The NRMA Full timeInbound Contact Centre - Customer Sales RepresentativeThe NRMA Sydney, New South Wales, AustraliaOur Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership.Your primary focus will be to ask effective questions...
-
Inbound Sales Representative, SME
4 weeks ago
Sydney, New South Wales, Australia Airwallex Full timeInbound Sales Representative, SME & GrowthJoin to apply for the Inbound Sales Representative, SME & Growth role at AirwallexContinue with Google Continue with GoogleInbound Sales Representative, SME & Growth2 days ago Be among the first 25 applicantsJoin to apply for the Inbound Sales Representative, SME & Growth role at AirwallexAbout AirwallexAirwallex is...
-
Inbound Customer Service Representative
6 days ago
Sydney, New South Wales, Australia Buscojobs Full timeAttractive leave benefits35-hour full-time working weekHybrid working modelGood with people? You'll be great for usInbound Customer Service RepresentativeAt Teachers Health, we aim to be the best part of our members' day, leaving them feeling uplifted and heard. Our inbound Contact Centre is dynamic and engaging, and we're looking for great people to join...
-
Contact Centre Consultant
2 weeks ago
Sydney, New South Wales, Australia Belgravia Leisure Full timeJoin to apply for the Contact Centre Consultant role at Belgravia Leisure1 week ago Be among the first 25 applicants Join to apply for the Contact Centre Consultant role at Belgravia Leisure NSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017 A close-knit supportive team No cold calls - all warm leads and inbound calls Multiple positions available...
-
Inbound Sales Representative, SME
4 weeks ago
Sydney, New South Wales, Australia Airwallex Full timeAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Contact Centre Sales Agent
1 week ago
Sydney, New South Wales, Australia The Travel Corporation Full time $60,000 - $80,000 per yearContact Centre Sales Agent - AAT KingsLocation: Bondi Junction, Sydney (Office-Based)Work Type: Full-Time | Rotating 5-Day Roster (Mon–Sat)Turn your passion for travel into a career that inspires others to exploreAt AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've been taking guests on unforgettable...
-
Contact Centre Sales Agent
3 days ago
Sydney, New South Wales, Australia The Travel Corporation Full timeOverview Contact Centre Sales Agent – The Travel Corporation Location: Bondi Junction, Sydney (Office-Based). Work Type: Full-Time | Rotating 5-Day Roster (Mon–Sat). Turn your passion for travel into a career that inspires others to explore At AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've...
-
Contact Centre Sales Agent
3 days ago
Sydney, New South Wales, Australia The Travel Corporation Full timeOverviewContact Centre Sales Agent – The Travel CorporationLocation: Bondi Junction, Sydney (Office-Based). Work Type: Full-Time | Rotating 5-Day Roster (Mon–Sat).Turn your passion for travel into a career that inspires others to exploreAt AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've been taking...
-
Contact Centre Sales Agent
3 days ago
Sydney, New South Wales, Australia AAT Kings Full timeOverviewJoin to apply for the Contact Centre Sales Agent role at AAT Kings.Work Type: Full-Time | Rotating 5-Day Roster (Mon–Sat)Turn your passion for travel into a career that inspires others to exploreAt AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've been taking guests on unforgettable journeys across...
-
Contact Centre Sales Agent
3 days ago
Sydney, New South Wales, Australia AAT Kings Full timeOverviewJoin to apply for the Contact Centre Sales Agent role at AAT Kings.Work Type: Full-Time | Rotating 5-Day Roster (Mon–Sat)Turn your passion for travel into a career that inspires others to exploreAt AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've been taking guests on unforgettable journeys across...