Senior Consultant, Merchant Acquiring

2 weeks ago

Melbourne, Victoria, Australia National Australia Bank Full time
Overview

Bring your experience to this rewarding role at NAB where we enable all team members to grow and develop their career

  • We are empowered to make a positive difference for customers and communities.
  • Everyone is given the opportunity to learn, grow and achieve.
  • Utilise your extensive experience in merchant sales to excel in this position.

As part of the Merchant Services team, the Technical Transaction Specialist will be responsible for driving merchant customer growth. Australian businesses currently require solutions for technical complexity, e-commerce, operational efficiency, transactional banking, cloud adoption, with complex integration requirements. As a result, each day, you'll go above and beyond to:

  • Customer Growth & Support:
    • Actively support merchants, focusing on driving growth and collaborating with them to provide innovative payment solutions.
    • Identify new sales opportunities for both new and existing clients.
  • Product Expertise & Sales Enablement:
    • Serve as a product sales expert in key customer conversations.
    • Provide technical insights to the Transactional Banking teams.
  • Thought Leadership & Education:
    • Offer thought leadership on acquiring, payments, and transaction solutions.
    • Educate banking teams (transactional bankers, generalists) on Merchant Acquiring.
  • Implementation Support:
    • Support implementation teams to ensure seamless customer setup.
What You\'ll Bring
  • Strong knowledge of transactional banking, acquiring, and payments products, including e-commerce, POS, and ERP.
  • Skilled in strategic sales conversations about acquiring solutions (CP/CNP, 3D secure, tokenization, API integration).
  • Understands transactional banking's operational impact (reconciliation, integration, automation).
  • Exceptional communication skills, both verbal and written, enabling effective interaction with internal and external stakeholders.
  • Experienced in collaborating with diverse teams (sales, tech, marketing, product).
  • Passionate about payments industry trends and regulations.

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That\'s why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.

We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit the NAB Careers page. To discuss adjustment requirements, please contact the NAB Careers team, via the Careers page for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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