Customer Clerk

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Full Time PositionGuaranteed base earningsPaths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Auburn Customer Service Warehouse Team is seeking a passionate, customer service focused Customer Service Clerk to join them in delivering Great Service, Always to their customers.

In this role you will :

  • Actively manage Harvey Norman customer repairs & servicing
  • Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
  • Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
  • Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
  • Run weekly reports for repairs / service jobs as required by the Proprietor
  • Advise customers of arrival of stock and organise delivery as requested by the Proprietor
  • Be Health and Safety conscious

What we require :

Experience in (or ability to work in) a customer focused, successful retail businessExperience working in a high volume administration roleCapacity to juggle multiple tasks with a flexible, 'can-do' attitudeCustomer service champion with very strong communication and interpersonal skillsAbility to think on your feet and manage your own work-flow with great organisational / prioritisation skillsBeing full of energy, ambitious, confident and flexibleFriendly, outgoing, approachable and work well as a team memberAbility to service customers while managing work tasks around their needsGoing above and beyond to provide exceptional customer focused problem solvingExperience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services

What we offer :

Generous staff discountsHarvey Norman is a strong advocate of career progression with a wide support network for professional developmentAn environment where good performance is recognised and rewarded#J-18808-Ljbffr

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