CCLHD - Reception & Customer Service Manager
4 days ago
CCLHD - Reception & Customer Service Manager, NSW Health Central Coast, New South Wales, Australia
Location: Gosford Hospital
Requisition ID: REQ605057
We are looking for a Reception & Customer Service Manager to lead Gosford Hospital's front-of-house operations. This is about inspiring a team, improving the experience of patients and visitors, and driving real change in how we deliver care, service, and support. You will lead a team of around 27 staff who work across four key areas.
Responsibilities- The CCLHD Switchboard
- Reception for Patient Enquiries
- The Conference Centre
- The Cashier Service
Your job is to ensure these areas run smoothly every day. You will support your team, help them grow, and ensure everyone provides excellent customer service. Work closely with other hospital teams, solve problems, and look for ways to improve systems, technology, and training. You will also be involved with emergency planning, support the hospital's paging and phone systems, and ensure cash handling is done properly.
About You- Are confident supporting and developing staff, including training, coaching, and performance management.
- Have strong leadership experience, especially managing customer service or front-of-house teams.
- Have great communication and people skills – friendly, approachable, and professional.
- Are able to follow and support emergency procedures and business continuity plans.
- Enjoy solving problems and finding ways to improve services and systems. Experience with call centres, reception, or similar high-volume service areas is desirable.
- Are comfortable working with telecommunications systems and technology; experience with paging systems is a bonus.
- Applicants must have current work rights in Australia or be a permanent resident or citizen.
- Employment Type: Permanent Full Time; Hours Per Week: 38; Location: Gosford Hospital; Remuneration: $84,436 - $112,331 per annum; Position Classification: Health Manager Level 1.
- Benefits include work-life balance, salary packaging, novated leasing, relocation assistance, discounted gym memberships, flu vaccinations, telehealth support, EAP counselling, private health insurance discounts, and ongoing training and career development opportunities.
- Applications Close: Thursday 18 September at 11:59 pm 2025
- Interview Date: 21 September 2025
- Vaccination Requirements: NSW Health policy requires evidence of protection against specified infectious diseases for Category A positions; Category B positions have vaccination as recommended. Detailed information is in the NSW Health policy. COVID-19 vaccination is not a condition of employment.
- An Eligibility List or talent pool may be created from this recruitment to assist in filling future roles.
- For role-related queries, please contact Cindy Hoad at 02 4320 3558 or cindy.hoad@health.nsw.gov.au.
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