Ecommerce Sales

Videocraft is a leading supplier of premium brands of video equipment and technology, and our online business is growing rapidly. We pride ourselves on delivering exceptional customer service and seamless transactions through our ecommerce platform to our customers, new and returning.

We're now seeking a confident, proactive person to be the main interface with our online customers and ensure the smooth operation and success of our web sales business.

The role

As our Ecommerce Sales & Customer Service lead you'll play an important role in providing quality customer service, sales, and support to our customers and sales team.

Your primary role will involve engaging and communicating with our customers, overseeing the end-to-end fulfilment of web sales, including logistics, and supporting our ecommerce manager to ensure the smooth operation of our web store. You'll also work closely with our broader sales and marketing team to help drive the growth of the online business.

Key Responsibilities

• Customer Service: Address and/or direct customer inquiries via live chat, phone, and email promptly. Ensure ongoing service and fulfillment for web sales. Provide timely updates on stock availability, order status and ETA changes, and manage back orders collaboratively with the purchasing team. Keep abreast and engaged with our Google ratings and presence.
• Customer and Transaction Management: Process quotes, sales orders, and invoices for all ecommerce transactions with precision. Conduct security checks and engage new customers, ensuring accurate entry into our system.
• Order Processing and Tracking: Efficiently handle all aspects of order processing, including payment reconciliation, stock requisitions, and order tracking for web sales. Keep customers informed about order progress.
• After Sales Support: Manage credits, returns, service, and warranty replacements according to established procedures for orders. Coordinate customer invoicing and ensure seamless delivery.
• Website Management: Manage and monitor the sales aspect of our Ecommerce platform (Shopify). Support the Ecommerce Manager in ensuring listing and content accuracy, price management, and overall website functionality.
• Continuous Improvement: Stay updated with product knowledge and actively seek opportunities to enhance customer service efficiency and effectiveness.

Skills and experience:

• Previous experience in customer service, Ecommerce sales, sales coordination, or a related field.
• Strong attention to detail and accuracy in transaction management.
• Ability to manage large volumes of sales and workload efficiently.
• Exceptional communication skills, both written and verbal.
• Proficiency in Shopify, ERP, and accounting software.
• Commitment to high standards of customer service.
• Existing knowledge of video technology is advantageous but not essential.

Why Join Us?

Founded on quality products and service, with over 50 years of industry experience, Videocraft is well respected for our knowledge and integrity. Our online business is expanding, and we continue to invest in it.

This role is crucial within our sales operations. If you are motivated by success, your performance will be rewarded.

On Offer

• This full-time position is based onsite at our Burwood Head Office, with some flexibility possible upon discussion.
• A supportive, driven, and respected team of sales professionals.
• Ongoing training and development opportunities.

APPLY

To join our passionate team of equipment sales consultants and the wider group, click APPLY to submit your application.

Salary will be discussed based on skills and experience. The application process will include questions about your right to work in Australia, customer service experience, expected annual salary, and order processing experience.

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