Manager, Intensive Education Case Service

3 weeks ago

Gold Coast, Queensland, Australia Queensland Department of Education Full time
Manager, Intensive Education Case Service - Student Child and Family Connect

Join to apply for the Manager, Intensive Education Case Service - Student Child and Family Connect role at Queensland Department of Education

Manager, Intensive Education Case Service - Student Child and Family Connect

Join to apply for the Manager, Intensive Education Case Service - Student Child and Family Connect role at Queensland Department of Education

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We are seeking a passionate, strategic leader to shape and drive intensive case management services across the region, with a focus on improving educational outcomes for young people with complex needs.

If you're ready to lead meaningful change, influence systems, and help young people re-engage with education and life opportunities—this is your moment.

About The Department

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

About The Role

As the Manager of Intensive Case Management Services, you will lead a dynamic team committed to delivering evidence-based, innovative and impactful support to students and their families. You'll be the driving force behind quality service delivery, workforce capability, stakeholder collaboration, and continuous improvement.

Responsibilities Include

In this influential role, you will:

  • Lead and manage a team of professionals to deliver high-quality case management services.
  • Drive innovation in practice, process and governance, ensuring alignment with policy and departmental goals.
  • Oversee complex caseloads and guide triage, planning and reporting to meet key priorities and timeframes.
  • Build capacity through effective recruitment, workforce planning, training and performance management.
  • Directly support critical cases, and resolve escalated matters with care and expertise.
  • Strengthen collaboration with schools, government and non-government agencies to create pathways and solutions for vulnerable students.
  • Lead regional initiatives, forums and engagement strategies that influence systems and outcomes.
  • Ensure compliance with legislation, policy and information management standards.

We're Looking For Someone Who Brings
  • Proven leadership experience, with a passion for developing people and high-performing teams.
  • A strong background in case management, care coordination and working with children, young people and families.
  • Expertise in stakeholder engagement and cross-agency collaboration.
  • A strategic mindset and the ability to navigate complex systems with empathy and integrity.

Interested? To Apply:
  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
  • Attach a 2-page response to the How you will/may be assessed section of the attached role description.

Contact Name: Amelia Callaghan, 0497 186 692

Closing Date: Sunday, 24 August 2025

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.

Occupational group Community Engagement and EducationSeniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionHuman Resources
  • IndustriesGovernment Administration

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